Operations Manager (Full-Time)

Haywood Mall•Greenville, SC

6d•Onsite

About The Position

The Operations Manager is responsible for fulfilling Buckle’s mission to create the most enjoyable shopping experience possible for Guests and overseeing operational tasks assigned by store management. Depending on business needs and store volume, the role may also perform Freight Coordinator and Visual Merchandiser duties. The role manages store operations, including promotions, markdowns, layaways, reservations, inventory reviews, freight and transfers, shipping, returns, supplies, fixtures, and maintenance issues. It also supports hiring and onboarding, maintains knowledge of POS software and store policies, and helps ensure loss-prevention and security practices are followed. The Operations Manager contributes to sales generation and Guest service through accurate merchandise handling and shipping, and develops and maintains the store’s visual merchandising standards. The position requires a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs. The Operations Manager may travel to cover other stores within the District. This job has no supervisory responsibilities. The work is performed in a retail store setting with usually moderate noise.

Requirements

High school diploma or GED, or one to three months of related retail experience and/or training, or an equivalent combination of education and experience.
Must be at least 18 years old.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, based on store and business needs.
Ability to travel and cover other stores within the District based on business needs.
Ability to lift and maneuver 50 pounds throughout the store and backroom.
Ability to perform the physical demands of the role, including standing, walking, handling and feeling items, reaching, climbing or balancing and jumping, stooping, kneeling, crouching or crawling, and talking or hearing.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Complete the Operations Manager daily disciplines and other operational duties assigned by store management.
Manage promotions by educating Teammates and ensuring signage is displayed appropriately; complete pulls and markdowns; and monitor layaway procedures.
Answer internal and external store phone lines and resolve questions and requests efficiently and courteously.
Monitor the reservation application, including Guest follow-up, team education, and product reservations.
Lead onboarding and selection activities, including monitoring hiring dashboards, arranging interviews, and completing onboarding for new Teammates.
Complete inventory reviews, including year-end inventory, and develop and maintain knowledge of POS software.
Understand and execute Guest exchange and return procedures, payment policies, and Loss Prevention practices.
Receive freight boxes and store transfers through the register; report discrepancies; and maintain shipment-related paperwork.
Monitor and recognize security risks and theft, and prevent or handle these situations.
Create shipping labels, sort packages by transit time, and complete special orders and related Guest calls.
Send recalls and Return to Vendor (RTV) items weekly; maintain organized supplies, fixtures, and shelving; and support a neat, clean work area.
Handle store maintenance issues, including plumbing and electrical issues.
Report policy violations to the Store Manager, District Manager, and/or Human Resources in a timely and confidential manner; provide the Store Manager feedback on merchandise handling concerns.
Apply Buckle’s Code of Ethics and company policies, procedures, and handbooks.
Compare merchandise invoices with received items and verify freight packing slips and transfer slips for accuracy.
Ship alterations, layaways, or special orders to Guests when requested; verify transfers have been processed and match items being shipped; and package items for proper presentation.
Create and develop a weekly visual merchandising strategy; use the Weekly Checklist, photo library, Performance Tracker, SPG, Planner, and Zone Maintenance Action Plan to maintain standards and track results.
Stay current on visual standards and videos, maintain store-window standards, and use product rotation to strategize based on results.
Give and receive feedback, promote personal and store growth, maintain professional relationships with Teammates, overcome objections, and solve problems.
Educate oneself on company tools and share information with others; handle schedule changes professionally and travel to cover other District stores as needed.
Fulfill the company mission through high-quality customer service and a positive team spirit; complete special projects and other assigned duties.