Operations Manager - Bergen County's Winter Wonderland at Van Saun Park

The Sports Facilities Companies • Paramus, NJ

6d • $1,200 - $1,350 • Onsite

About The Position

The Operations Manager is responsible for the overall management of events at the Ice Arena. The role provides direction, training, and development opportunities to front-line managers and part-time staff during events, and works closely with outside event owners and other department leaders. The position oversees ice arena operations, event planning and delivery, personnel, facility maintenance, safety, budgets, reporting, and coordination across departments.

Requirements

• Bachelor's degree in management, sports management, business, or a related field.
• 3–5 years of experience in a leadership role in operational management and/or event management.
• Excellent interpersonal, project management, and problem-solving skills.
• Must be a team player.
• Excellent verbal and written communication skills.
• Excellent computer skills, including Word, Excel, and PowerPoint.
• Ability to work flexible schedules, including weekends, nights, and holidays.
• Willingness to obtain CPR certifications.
• Well organized, efficient, flexible, and able to meet deadlines.
• Ability to manage multiple tasks and work to tight schedules.
• Valid driver's license.
• Ability to lift 50 pounds waist high.
• Ability to work in an ice arena environment with cold temperatures and varying noise levels, and possible exposure to ice resurfacing equipment and other machinery.
• May be required to sit or stand for extended periods in varying conditions.

Nice To Haves

• Food service and food service management experience.

Responsibilities

• Oversee front-line team members to ensure compliance with SFM policies and applicable laws.
• Participate in planning and strategic meetings.
• Supervise and coordinate daily ice arena operations, including ice maintenance, scheduling, and facility management.
• Ensure the ice surface is properly maintained, check its quality, and address issues promptly.
• Oversee setup and teardown for hockey games, public skating sessions, and private rentals.
• Oversee communications with event owners before and after events.
• Oversee the detailed administration and organization of events.
• Assist with labor law compliance and adherence.
• Be on-site at events and manage personnel and production.
• Negotiate and produce contracts for relevant vendors and build working relationships with them.
• Develop an understanding of events in the company portfolio, their operational aims, and revenue streams.
• Coordinate and communicate with other events-team departments, including marketing and sales.
• Ensure health and safety, quality control, expense management, security procedures, and facility maintenance.
• Inspect the facility regularly for cleanliness, safety, and compliance with health and safety regulations.
• Coordinate with maintenance staff on facility and equipment repairs or upgrades.
• Oversee proper cash-handling procedures.
• Assist the sports and tournament manager with venue communications, contracts, dates, and on-site logistics.
• Lead cross-functional teams.
• Ensure events comply with safety regulations.
• Hire, train, and educate staff on event and safety procedures.
• Create and monitor the leadership team schedule.
• Develop and manage budgets and control expenses and facility maintenance.
• Analyze event performance and prepare metrics presentations.
• Promote company culture and expectations to staff.
• Ensure staff are adequately prepared for events.
• Work with the General Manager and Finance Manager to develop KPI reports.
• Contribute to the Facility Business Plan and its execution.
• Give final operational approval for event setups.
• Oversee proper inventory reporting.
• Serve as Manager on Duty on nights and weekends.
• Perform additional tasks assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager