Guest Services Team Member – Bergen County's Winter Wonderland at Van Saun Park

The Sports Facilities Companies • Paramus, NJ

6d • $17 - $17 • Onsite

About The Position

The Guest Services Team Member provides the first point of contact for guests at Bergen County's Winter Wonderland at Van Saun Park. The role provides excellent customer service, information about facility programs and offerings, and assistance with guest needs. It also supports safe, clean facility operations and helps ensure guests have a positive experience.

Requirements

• Able to work with a wide variety of ages, from preschool through adult.
• Flexible work schedule, including nights, weekends, holidays, and long hours; regular attendance is necessary.
• Excellent verbal and written communication skills.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Excellent guest service skills.
• Detail-oriented with outstanding organizational skills.
• Ability to multitask, prioritize, and remain calm and focused in difficult and stressful situations.
• Respectful and friendly toward athletes, guests, visitors, spectators, leaders, and fellow team members.
• Ability to work well with others.
• Personal initiative for the betterment of the team and venue.
• Commitment to the safety and well-being of others.
• Ability to lift 20 pounds waist high.

Responsibilities

• Greet guests and provide information and wayfinding as needed.
• Provide courteous, friendly, first-in-class service to all guests.
• Maintain knowledge of facility programs, including format, pricing, and meeting dates and times.
• Operate multi-line phones.
• Record waivers and event information.
• Keep the facility clean and safe by regularly cleaning common areas and rink surfaces.
• Assist guests by handing out and collecting skates and ensuring proper fit and condition.
• Maintain confidentiality and discretion with guest and team member information.
• Professionally resolve guest concerns and complaints or direct them to the appropriate manager.
• Know and enforce venue policies and procedures.
• Complete special projects, daily assignments, and other duties as assigned.

What This Job Offers

• Education Level: No Education Listed