Guest Services Team Member - Publix Sports Park

The Sports Facilities Companies•Panama City Beach, FL

5d•Onsite

About The Position

The Guest Services Team Member is the first point of contact for guests at Publix Sports Park. The role provides excellent customer service and requires knowledge of the facility’s programs and offerings. Team members greet and assist visitors, register guests and process payments, operate ticket sales, support events, address guest concerns, and help maintain a clean and orderly venue. This is a part-time, non-exempt position in Panama City Beach, Florida, reporting to the Operations Manager.

Requirements

Must be at least 16 years of age.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Flexible work schedule and regular attendance, including nights, weekends, holidays, and long hours.
Must be available to work weekends from August to May, and weekdays and weekends from June to July.
Must be able to lift 20 pounds waist high.
May be required to sit or stand for extended periods indoors or outdoors, and squat, stoop, or bend.
Must be able to operate a computer.

Nice To Haves

Customer service and cash handling experience; applicants without this experience should be quick studies.

Responsibilities

Greet guests and provide information and wayfinding as needed.
Provide courteous and friendly service to all guests.
Register guests and process payments for leagues, camps, clinics, drop-in programs, and other offerings.
Maintain knowledge of facility programs, including format, pricing, and meeting dates and times.
Operate the ticket sales booth and handle cash.
Supervise athletic fields and enforce rules during events.
Occasionally record tournament or league scores and print game sheets.
Maintain confidentiality and discretion regarding guest and Team Member information.
Resolve guest concerns and complaints professionally or direct them to the appropriate Manager.
Maintain a clean space and conduct regular indoor and outdoor walk-throughs to ensure venue cleanliness.
Know and enforce venue policies and procedures.
Complete special projects, daily assignments, and other duties as assigned.