Guest Services and Events Team Member - Publix Sports Park

The Sports Facilities Companies•Panama City Beach, FL

About The Position

The Guest Services Team Member is the first point of contact for guests at Publix Sports Park. The role provides excellent customer service and requires broad knowledge of the facility’s programs and offerings. Team members register guests and process payments, support events, maintain venue cleanliness, and help ensure that facility policies are followed.

Requirements

At least 16 years of age.
Flexible work schedule, including nights, weekends, holidays, and long hours, and regular attendance.
Excellent verbal and written communication skills.
Ability to maintain focus in a high-volume, fast-paced environment.
Must be able to work weekends from August to May and be available on weekdays and weekends from June to July.

Nice To Haves

Customer service and cash handling experience, or ability to learn quickly.

Responsibilities

Greet guests and provide information and wayfinding as needed.
Provide courteous, friendly, first-in-class service to all guests.
Register guests and process payments for leagues, camps, clinics, drop-in activities, and other offerings.
Know facility programs, including their formats, pricing, and meeting dates and times.
Operate the ticket sales booth and handle cash.
Supervise athletic fields and enforce rules during events.
Occasionally record event scores for tournaments and leagues and print game sheets.
Maintain confidentiality and discretion with guest and Team Member information.
Professionally resolve guest concerns and complaints or direct them to the appropriate Manager.
Maintain a clean space and conduct regular indoor and outdoor walk-throughs to ensure venue cleanliness.
Know and enforce venue policies and procedures.
Complete special projects, daily assignments, and other duties as assigned.