Operations Manager - Bergen County

The Sports Facilities Companies•Paramus, NJ

5d•Onsite

About The Position

The Operations Manager is responsible for the overall management of events at the Ice Arena. The role provides direction, training, and development opportunities to front-line managers and part-time staff during events, working closely with outside event owners and leaders from other departments. The position oversees daily ice arena operations, including ice maintenance, scheduling, facility management, event production, staff, safety, budgets, and reporting. The role is seasonal, full-time, exempt, and based at Bergen County's Winter Wonderland at Van Saun Park in Paramus, New Jersey.

Requirements

Bachelor's degree in management, sports management, business, or a related field.
3–5 years of experience in a leadership role in operational management and/or event management.
Excellent interpersonal, project management, and problem-solving skills.
Team-player mindset.
Excellent verbal and written communication skills.
Excellent computer skills, including Microsoft Word, Excel, and PowerPoint.
Ability to work flexible schedules, including weekends, nights, and holidays.
Willingness to obtain CPR certifications.
Well organized, efficient, flexible, and able to meet deadlines.
Ability to manage multiple tasks and work to tight schedules.
Valid driver's license.
Ability to lift 50 pounds waist high.
Ability to sit or stand for extended periods in varying conditions.

Nice To Haves

Food service and food service management experience preferred.

Responsibilities

Oversee front-line team members and ensure compliance with SFM policies and applicable laws.
Participate in planning and strategic meetings.
Supervise and coordinate daily ice arena operations, including ice maintenance, scheduling, and facility management.
Maintain the ice surface, check its quality, and promptly address issues.
Oversee event setup and teardown for hockey games, public skating sessions, and private rentals.
Manage communications with event owners before and after events.
Oversee event organization and related administrative details.
Assist with labor-law compliance and adherence.
Be onsite at events and manage personnel and production responsibilities.
Negotiate and produce contracts for relevant vendors and maintain working relationships with them.
Understand the events in the company portfolio, their operational aims, and revenue streams.
Coordinate and communicate with other events-team departments, including marketing and sales.
Ensure health and safety, quality control, expense management, security, procedures, and facility maintenance.
Inspect the facility for cleanliness, safety, and compliance with health and safety regulations.
Coordinate with maintenance staff to address facility and equipment repairs or upgrades.
Oversee cash-handling procedures.
Assist the sports and tournament manager with venue communications, contracts, dates, and onsite logistics.
Lead cross-functional teams and ensure events comply with safety regulations.
Hire, train, and educate staff on event and safety procedures.
Create and monitor the leadership team schedule.
Develop and manage budgets and control expenses and facility-maintenance costs.
Analyze event performance and prepare metrics presentations.
Promote company culture and expectations to staff and ensure staff are prepared for events.
Work with the General Manager and Finance Manager to develop KPI reports.
Contribute to the Facility Business Plan and its execution.
Provide final operational approval for event setups.
Oversee inventory reporting.
Serve as Manager on Duty on nights and weekends.
Perform additional tasks assigned by management.