Skate Host – Bergen County

The Sports Facilities Companies•Paramus, NJ

5d•Onsite

About The Position

Bergen County's Winter Wonderland at Van Saun Park is seeking a Skate Host to create a safe, fun, and welcoming environment for skaters. This visible, guest-facing role monitors the ice, assists guests, and helps maintain a positive atmosphere while ensuring that safety procedures are followed. The position is seasonal and non-exempt, based in Paramus, New Jersey, and reports to the General Manager. The facility is managed by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC manages and develops sports, recreation, wellness, and events facilities, and describes its culture as collaborative, supportive, entrepreneurial, and team-oriented, with a focus on accountability, excellence, and service.

Requirements

Must be at least 18 years of age.
Must be an intermediate-level skater or better.
Must be available to work evenings, weekends, and holidays; no exceptions.
Must be comfortable skating for extended periods of 4–8 hours per shift.
Must be enthusiastic, reliable, and team-oriented, with excellent interpersonal skills.
Must be able to maintain focus in a high-volume, fast-paced environment and stressful situations.
Must have excellent guest-service skills.
Must be able to lift 40 pounds waist high.
Must be able to sit or stand for extended periods, indoors or outdoors, and squat, stoop, or bend into awkward positions while performing job functions.
Must be able to work in cold and inclement weather for prolonged periods.
Must be able to push and pull heavy objects across the ice while skating backward.

Nice To Haves

Previous experience as a Skate Host or in a similar role is preferred.

Responsibilities

Monitor skaters on the ice to help maintain a safe and enjoyable experience.
Greet guests warmly and provide guidance and support as needed.
Provide exceptional guest service on and off the ice.
Educate skaters about rink rules and encourage compliance.
Alert management to unsafe or potentially hazardous ice conditions.
Execute policies and procedures professionally and accurately.
Assist guests during incidents or falls and contact management when necessary.
Resolve guest concerns and complaints professionally or direct them to the appropriate manager.
Help maintain the cleanliness and safety of the ice and surrounding areas, especially during inclement weather.
Assist with special-event set-up, monitoring, and clean-up as required.
Participate in training sessions and team-member meetings.
Assist other departments as necessary.
Perform other duties assigned by management.