Skate Host

SPS North America•New York, NY

12d•$19 - $21•Onsite

About The Position

SPS is hiring warm, outgoing, and team-oriented Skate Hosts for the seasonal operation at The Rink at Rockefeller Center. Skate Hosts help create a safe, welcoming, and memorable guest experience by maintaining an active presence on and around the ice. The role combines skating proficiency, safety awareness, crowd management, and hospitality in a fast-paced, high-volume environment. The Rink operates during cold-weather months, rain or shine, from October through early spring. Team members must be comfortable working on or near the ice and outdoors in cold temperatures and changing weather, including rain, snow, and wind. An insulated winter jacket and vest are provided. Schedules may include early mornings, daytime hours, evenings, late nights, weekends, holidays, and other high-volume periods. Weekend and holiday availability is required, and dependable morning and late-night availability is preferred. Skate Hosts monitor guest activity, enforce skating and safety guidelines, verify admission, help guests navigate the venue, and manage large crowds. They also support rental skate services, locker room etiquette, cleaning and sanitizing, occasional ice and venue maintenance, and general rink operations. Hosts may be asked to fill in at other positions at The Rink; training is provided. The role requires remaining on the ice for the duration of a scheduled shift and completing required safety, incident-response, and emergency-procedure training. The expected pay range is $19–$21 USD. The final offer depends on skills, experience, location, and other job-related factors. This posting is for an existing vacancy.

Requirements

Ability to communicate effectively in English, both verbally and in writing.
Skating proficiency is required; candidates must be comfortable and confident skating and remain on the ice for the duration of a scheduled shift.
Candidates must participate in an on-ice interview to confirm skating ability.
Must provide well-maintained personal ice skates approved by management. Hockey, figure, and recreational skates are generally acceptable; speed skates are not permitted.
Strong safety awareness, sound judgment, and the ability to make calm decisions in a high-volume environment.
Strong communication and guest-service skills, including the ability to engage guests warmly and professionally.
Ability to manage and direct large groups confidently.
Must complete required on-ice safety, incident-response, and emergency-procedure training.
Consistent attendance and punctuality; arrive on time, in uniform, and ready for each assigned shift.
Willingness and ability to fill in at other positions at The Rink and assist in other areas when requested; training is provided.
Weekend, holiday, early morning, and late-night availability is required.
Comfort working on or near the ice and outdoors in cold temperatures and changing winter conditions.
Ability to walk, stand, skate, bend, kneel, reach, lift, stoop, push, pull, and carry throughout a shift.
Must be able to lift 30 pounds.
Must follow uniform, grooming, hygiene, and appearance guidelines.
Must comply with policies and procedures established by SPS and The Rink at Rockefeller Center.

Nice To Haves

Recreational or professional skating, hockey, figure skating, or other ice-sports experience.
CPR and First Aid certification is a plus but is not required.
Dependable morning and late-night availability is strongly preferred.

Responsibilities

Monitor the ice and surrounding areas to promote a safe and enjoyable experience.
Communicate and enforce rink safety guidelines, skating policies, and guest conduct standards.
Verify admission and ensure guests follow proper directional flow on the ice.
Monitor large crowds and communicate clear instructions during entry, exit, and other high-volume periods.
Respond appropriately to falls, injuries, and other safety concerns, and assist the Medic on Duty when required.
Engage with guests in a friendly, encouraging, and professional manner.
Assist guests safely entering, exiting, and navigating the ice rink.
Answer guest questions about The Rink, Rockefeller Center, and related offerings.
Handle rental skate responsibilities, including exchanges, guest education, cleaning, sanitizing, and proper storage.
Direct guests throughout the venue and provide information about lockers, skating sessions, and rink procedures.
Anticipate guest needs and contribute to a welcoming, well-maintained environment.
Assist with occasional ice maintenance and general venue upkeep, including maintenance during snow events.
Issue appropriate credentials for rink access and communicate relevant session information.
Instruct guests on proper locker usage and etiquette.
Support general Skate House and rink operations as needed.
Maintain awareness of changing conditions and promptly report safety, maintenance, or guest concerns to a Manager on Duty.
Fill in at other positions at The Rink and assist in other areas when requested.

Benefits

Career growth and opportunities to learn new skills and pursue other career opportunities.
Learning and development opportunities.
Employee recognition programs.
Paid time off; full-time employees receive a minimum of 80 hours per calendar year. PTO may increase based on tenure and/or assigned account.
Employee and client referral bonuses for current employees.
Medical, dental, and vision coverage.
Health Care Flexible Spending Account (HCFSA), Dependent Care Flexible Spending Account (DCFSA), and Health Savings Account (HSA).
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee Assistance Program (EAP).
Education discounts.
401(k) with matching.
Entertainment discounts.
An insulated winter jacket and vest are provided.