Operations Manager Virgin Islands

Bonneville Group • Charlotte Amalie West, St. Thomas

3d

About The Position

B-Tech Contracting Group is seeking an organized, proactive Operations Manager to oversee daily operations throughout the U.S. Virgin Islands. The company provides installation, maintenance, and technical support for access control, CCTV, fire alarm, telecommunications, networking, and electrical systems.

This hands-on leadership role coordinates field teams, communicates professionally with clients, and keeps projects and service work moving efficiently. The Operations Manager translates client needs into clear assignments, schedules, and follow-through, and coordinates resources across work in St. Thomas, St. Croix, and St. John.

Requirements

• Experience managing field operations, technical service teams, construction crews, or maintenance activities.
• Working knowledge of one or more relevant disciplines: physical security, access control, CCTV, fire alarm, telecommunications, structured cabling, networking, or electrical systems.
• Ability to understand scopes of work, recognize technical issues, and coordinate appropriate support.
• Strong organizational skills and ability to manage competing priorities.
• Professional communication skills and confidence working directly with clients, technicians, subcontractors, and vendors.
• Familiarity with scheduling tools, email, spreadsheets, and work order or project management systems.
• Valid driver’s license and willingness to travel between islands as operational needs require.
• English proficiency required.

Nice To Haves

• Spanish proficiency is preferred but not required.

Responsibilities

• Assign technicians and crews, establish daily priorities, and manage schedules across multiple projects and service calls.
• Serve as a primary operational contact for clients; coordinate site access and service visits, provide progress updates, and address concerns promptly.
• Monitor work progress, identify obstacles, and coordinate the personnel, materials, equipment, and technical support needed to complete assignments.
• Participate in site visits, clarify scope requirements, and assist with labor estimates, scheduling, and resource planning.
• Ensure timely submission of work orders, technician hours, service reports, photographs, and completion documentation to support accurate billing.
• Reinforce company procedures, safe work practices, and workmanship standards.
• Organize travel, material deliveries, equipment availability, and staffing needs for work across St. Thomas, St. Croix, and St. John.
• Communicate project status, staffing needs, client issues, and opportunities to improve operational performance to leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed