Operations Manager

HUMBOLDT PACIFIC LLC•McClellan Park, CA

27d•$80,000 - $105,000•Hybrid

About The Position

Humboldt Pacific LLC is seeking a highly experienced Operations Manager for its small, "family first" company. Humboldt Pacific LLC is a fuel transport company specializing in the safe transportation of bulk fuel (Jet A, JP8, AVGAS & Kerosene) and other petroleum commodities across California, Nevada, Idaho, Washington, and Oregon. While the primary focus is on bulk aviation fuels, the company also transports a variety of other petroleum-based products and offers comprehensive flatbed transportation solutions for both hazmat and non-hazmat loads. The Operations Manager will oversee and coordinate the company's day-to-day interstate transportation operations, including fuel transportation, heavy-duty equipment hauling, dispatch, fleet utilization, driver performance, maintenance coordination, safety, compliance, customer service, and operational profitability. This role provides leadership to ensure safe, efficient, and reliable operations while maintaining a high level of service. Additionally, the Operations Manager will be responsible for identifying, pursuing, and developing new business opportunities, building customer relationships, and facilitating the transition of new customers into active accounts. This position acts as a key liaison between customers, business development, dispatch, fleet operations, and company leadership, requiring strong leadership, sound judgment, operational knowledge, business development skills, customer relationship management, and the ability to make timely decisions in a fast-paced environment. The ideal candidate will lead by example, foster a culture of safety and accountability, and contribute to the company's growth and profitability.

Requirements

High school diploma or equivalent required.
Minimum of three (3) years of operations experience required, preferably in transportation, logistics, fuel hauling, heavy equipment transportation, or a related industry.
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams) required.
Strong computer, internet research, data entry, and office equipment skills required, including copiers, scanners, and multi-line phone systems.
Must be able to effectively speak, read, write, and understand English.
Demonstrated ability to work independently, exercise sound judgment, and make timely, responsible decisions in a fast-paced environment.
Exceptional organizational, time-management, and information-management skills, with the ability to prioritize and manage multiple tasks simultaneously while meeting deadlines.
Strong analytical and problem-solving abilities, including the ability to analyze operational KPIs and implement process improvements.
High level of accuracy, attention to detail, and commitment to quality work.
Professional, dependable, and ethical conduct required, with strict adherence to confidentiality and company policies.
Ability to remain flexible and effective in a rapidly changing operational environment.
Strong customer service and relationship-management skills, with the ability to maintain positive working relationships with customers, vendors, drivers, and coworkers.
Must maintain a professional appearance and represent the company in a positive manner when interacting with customers, regulatory agencies, vendors, and the public.
Working knowledge of preventative maintenance programs for Class 8 tractors, tank trailers, flatbeds, and heavy-duty equipment.
Knowledge of DOT inspection, maintenance, and repair requirements under FMCSA regulations.
Ability to identify maintenance trends and coordinate timely repairs to minimize fleet downtime.
Experience scheduling and managing routine preventative maintenance and major repair activities.
Ability to prioritize equipment repairs based on operational needs, safety requirements, and regulatory compliance.
Knowledge of commercial vehicle inspection standards, including pre-trip, post-trip, annual inspections, and out-of-service criteria.

Nice To Haves

Associate’s degree or higher preferred.
Experience managing 24/7 dispatch operations preferred.
Knowledge of FMCSA/DOT regulations, hazardous materials transportation, fleet operations, and preventative maintenance practices preferred.
Knowledge of heavy equipment transportation permitting and routing is a plus.
Experience with transportation management, dispatch, or fleet software preferred.
Experience with QuickBooks and general accounting procedures is a plus.
Typing proficiency of approximately 50 words per minute preferred.
Ability to quickly learn and adapt to new software, technologies, and operational processes.
Demonstrated willingness to pursue ongoing professional development and training to enhance job knowledge and performance.

Responsibilities

Oversee daily transportation operations including bulk fuel, aviation fuel, heavy equipment hauling, and additional logistics.
Coordinate dispatch schedules for drivers, equipment, and customer deliveries.
Ensure efficient routing, load planning, and equipment utilization.
Monitor operational performance and address service disruptions or delays in real time.
Support after-hours and emergency operational needs.
Supervise dispatch, drivers, and other operational staff.
Assist dispatch with driver coaching, performance evaluations, and disciplinary actions.
Ensure proper staffing levels and scheduling to meet customer demands while minimizing overtime.
Supervise dispatch in monitoring driver logs, HOS compliance, ELD systems, and trip documentation.
Coordinate with maintenance personnel to ensure fleet readiness and minimize downtime.
Maintain compliance with FMCSA, DOT, OSHA, hazmat, and state and regional transportation regulations.
Ensure compliance with fuel transportation, tanker endorsement, and hazardous materials requirements.
Lead safety meetings, incident investigations, corrective actions, and ongoing training initiatives.
Monitor CSA scores, inspections, accident trends, and compliance metrics.
Ensure permits and registrations, insurance documents, driver truck binders and driver qualification files remain current.
Maintain strong relationships with customers through professional communication and reliable service execution.
Resolve operational issues, customer concerns, and service failures promptly.
Collaborate with sales and management teams to support business growth and customer retention.
Assist with budgeting, fuel management, operational cost controls, and profitability initiatives.
Review operational reports, payroll inputs, driver hours, and billing documentation for accuracy.
Identify opportunities to improve efficiency, reduce costs, and increase revenue.
Actively identify, pursue, and develop new business opportunities.
Identify potential customers and markets, initiate contact, and develop relationships.
Respond to customer needs and work with leadership to establish new business opportunities.
Facilitate the transition of new customers into active accounts by coordinating with dispatch, drivers, maintenance, accounting, and other departments.
Ensure operational requirements, rates, scheduling, equipment needs, documentation, and customer expectations are clearly communicated and properly implemented for new customers.