Hampton Inn Asheboro - Operations Manager OEM

Aimbridge Hospitality•Asheboro, NC

21d•Onsite

About The Position

The Operations Manager OEM is directed and supervised by a Department Head or General Manager. The role focuses on routine operational tasks and supervising employees in their operational assignments. The manager helps ensure guest satisfaction and efficient hotel operations by supervising back-of-house departments when the General Manager or Manager on Duty is absent. The role may also support the General Manager in improving hotel profitability through revenue generation, cost control, guest satisfaction, and associate development. The Operations Manager may support Housekeeping, Engineering/Maintenance, Food and Beverage, PBX, Bell staff, Front Office, and Banquets. OEM associates are subject to overtime, calculated accordingly, and are expected to work as much of each workday as necessary to complete their responsibilities. Promotional opportunities generally may require relocation to another property.

Requirements

At least 3 years of progressive experience in a hotel Rooms or Food and Beverage department; or a 4-year college degree and at least 1 to 2 years of such experience; or a 2-year college degree and at least 2 years of such experience.
Previous supervisory experience is required.
Proficiency in Windows operating systems.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Ability to anticipate, prevent, identify, and resolve workplace problems.
Ability to assimilate complex information and data from disparate sources and adapt it to specific needs.
Effective listening, understanding, clarification, and resolution of concerns raised by coworkers and guests.
Ability to work with and understand financial information and data, and perform basic arithmetic functions.
Ability to convey information and ideas clearly.
Ability to work as much of the workday as necessary to complete job responsibilities; OEM overtime applies and is calculated accordingly.

Responsibilities

Approach guest and employee interactions in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance in accordance with scheduling and Aimbridge Hospitality standards.
Maintain personal appearance and grooming standards, including the dress code and wearing a nametag when working.
Comply with and promote Aimbridge Hospitality standards and regulations for safe, efficient hotel operations.
Meet applicable certification requirements, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
When applicable, ensure efficient hotel operations in the General Manager’s absence by supervising and supporting Engineering and Housekeeping.
Use Aimbridge and brand training materials to develop operational skills; work with Department Heads to understand each position and its effect on hotel operations.
Help create an environment where employees are empowered to make decisions that support guest satisfaction, and follow up with Department Heads on successes and opportunities.
Assist the General Manager with financial reports required by the Corporate Office and meet corporate and General Manager deadlines.
Participate in scheduled Manager on Duty coverage.
Ensure service-standards training takes place in each department using effective training steps.
Assist with recruiting, hiring, and training for Guest Services as needed based on occupancy.
Participate in weekly Front Desk meetings to address oversell settings and respond accordingly.
Help create a positive, guest-focused, team-oriented environment through employee development and motivation.
Support compliance with Preventative Maintenance and Deep Cleaning Programs through daily or weekly room inspections with the Housekeeping Manager and Property Engineer.
Ensure employees interact attentively, courteously, and efficiently with guests, management, and coworkers.
Know the standard operating procedures for all Operations departments.
Maintain professional working relationships and open communication with managers, employees, and other departments.
Ensure employees receive fair and equitable treatment according to Aimbridge Hospitality standard operating procedures.
Complete required corporate training modules and become certified to train others where required.
Be present in public areas during peak times to greet guests and offer assistance.
Maintain procedures for handling the hotel safe, particularly regarding security.
Attend scheduled meetings held on the property when scheduled.