Operations Manager

Allied Universal • Mobile, AL

1d

About The Position

The Operations Manager is a central leader responsible for successful delivery of security services across assigned client sites. The role oversees frontline hiring, staffing, scheduling, training, payroll, employee relations, and operational compliance while supporting and escalating issues for employees and clients. The Operations Manager promotes high-quality service, workforce stability, and operational consistency by addressing performance concerns, maintaining contractual staffing levels, and developing strong client relationships.

Requirements

• High school diploma or equivalent.
• Current driver’s license if driving a company vehicle or a personal vehicle for business purposes; licensing requirements may apply under state or local laws and may be required before employment.
• At least three years of leadership experience in a high-volume workforce environment, preferably in the protective service industry.
• Experience successfully building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations, and results.
• Ability to maintain a profitable book of business through cross-collaboration and results-oriented problem-solving that supports client and employee growth and satisfaction.
• Proficiency with web-based applications and computer systems, including Microsoft Office and Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
• Networking skills and commitment to safety and trust, including participation in local community, client, and industry events.
• Basic understanding of financial principles, including budgeting and financial reporting, and ability to interpret simple financial data to support decisions.

Nice To Haves

• College degree in criminal justice, business administration, or a related field.
• Experience managing a dispersed workforce in a multi-location operation.
• Law enforcement, military, contract or proprietary security services, or facility management experience.
• American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
• Previous payroll, billing, and scheduling experience.
• Aptitude with security systems, including CCTV, access control, and badge administration.
• Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

• Manage selection and placement of new security professionals and first-line supervisors; create career development and performance improvement plans; evaluate low-performing employees for replacement, upgrade, or transfer.
• Make initial job offers and job transfers using company forms and procedures, aligning rates, schedules, and benefits with post contract requirements; maintain and publish the weekly Open Post List and manage job openings.
• Create, modify, and maintain post schedules in WinTeam to ensure coverage and meet contract staffing requirements; manage overtime and maintain a sufficient qualified pool of flex personnel for backfill.
• Maintain proactive contact with Security Professionals to support effective utilization, training, and readiness for placement.
• Review the weekly No Hours Report with branch Human Resources staff and disposition active employees with no hours in accordance with company policies, ensuring they do not remain in that status beyond three weeks.
• Receive weekly timesheets, update WinTeam schedules as needed, and run weekly payroll according to company procedures.
• Maintain accurate payroll records, resolve discrepancies promptly, communicate status to affected employees, and conduct weekly audits of timekeeping records.
• Follow company timekeeping, meal-break, and rest-break policies and ensure required signatures and acknowledgements are documented.
• Process and distribute final paychecks, anniversary bonuses, and other pay-related items; represent the company at unemployment and workers’ compensation proceedings, union meetings where applicable, state agency activities, depositions, and related liability matters.
• Conduct disciplinary and counseling sessions, document issues, and ensure timely follow-up and resolution.
• Initiate and carry out voluntary and involuntary termination procedures and complete required follow-up documentation.
• Support employee morale and retention through proactive communication and timely problem resolution; apply hiring, counseling, disciplinary, and termination procedures consistently.
• Enforce post-specific policies and procedures through communication and training, using field training staff when appropriate.

Benefits

• Medical, dental, and vision insurance.
• Basic life and AD&D insurance.
• Retirement plan.
• Disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrues at 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED