Operations Manager

BestCare Treatment Services • Redmond, OR

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About The Position

The Operations Manager ensures smooth and efficient clinic front-office operations, including scheduling, patient check-in and checkout, enrollment, interpreter coordination, and phone coverage. The role supervises administrative staff and directly oversees standardized workflows and processes, providing dependable and timely administrative support to assigned programs and staff. The Operations Manager collaborates with teams to advance strategic initiatives and organizational goals.

Supervisory duties include hiring, coaching, training, addressing performance issues, and managing schedules. The role also oversees EHR registration, referrals, scheduling, collections, site operations, safety, and compliance.

Requirements

• Bachelor’s degree in Business, Management, or a related field; or an Associate’s degree in Business, Management, or a related field plus two years of high-level business administrative experience in addition to the required experience.
• At least three years of high-level business administrative experience.
• At least two years of staff supervision or leadership experience.
• Maintain a valid Oregon Driver License or be able to obtain one upon hire.
• Be insurable under the organization’s auto liability coverage policy; the posting specifies a minimum age of 21 and limits concerning Type A and Type B violations.
• Have a reliable vehicle with adequate insurance for travel as needed.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Supervise and support administrative staff, including setting performance goals, coaching, conducting team meetings, addressing attendance and performance concerns, coordinating hiring and onboarding, and managing schedules, time off, and timecards.
• Monitor registration and referral work queues, ensure staff proficiency and timely EHR documentation, support standardized workflows, coordinate with system support teams, and manage Epic templates and client scheduling.
• Reconcile payments and deposits daily.
• Ensure consistent phone coverage and appropriate front-desk and administrative staffing during business hours.
• Coordinate site office-supply and inventory control, facility and fleet needs, and fleet management.
• Track operational costs, monitor budgets, develop reporting and auditing processes, review performance data, and use analytics to support continuous improvement.
• Implement processes and policies that support efficient service delivery and organizational needs.
• Coordinate with systems support staff to maintain office equipment, telephone systems, computers, and networks.
• Work with the Program Director, other site managers, and system administrative teams to meet site and organizational goals.
• Attend system-wide Safety Committee meetings, serve as a site liaison, and communicate safety updates to site staff.
• Complete monthly safety checklists, support OSHA 300 documentation, conduct privacy walkthroughs with Compliance, complete required compliance training, and use the electronic incident reporting system as needed.
• Protect individually identifiable health information in accordance with HIPAA and follow applicable policies, procedures, guidelines, and workflows.
• Perform other operational duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager