Operations Manager

Propel Autism•College Park, GA

14h•Onsite

About The Position

The Operations Manager is responsible for the day-to-day operational success of one assigned Propel Autism clinic. Working closely with the Clinical Director, this role supports an exceptional experience for clients, families, and team members by ensuring efficient operations, maintaining compliance, supporting employees, and fostering a positive clinic culture. The Operations Manager oversees scheduling support, family onboarding, facility management, technology, employee engagement, and operational processes that enable the clinical team to focus on client care. The role oversees non-clinical clinic operations; supports family tours, intake, service agreements, and onboarding; provides backup scheduling support; coordinates new employee onboarding and engagement activities; and provides first-level technology support. It also manages facility maintenance, vendors, supplies, safety, compliance documentation, audits, and operational initiatives in collaboration with clinic and company teams.

Requirements

At least 1 year of experience in operations, healthcare administration, office management, or multi-department coordination.
Experience in ABA, behavioral health, healthcare, or pediatric services.
High school diploma or GED.
Experience supporting client scheduling or intake coordination.
Supervisory or team leadership experience.
Strong organizational and project management skills.
Excellent communication and interpersonal skills.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Strong problem-solving and decision-making skills.
Proficiency with Microsoft Office Suite and Google Workspace.
Ability to learn and effectively use Central Reach, Paycom, and other operational systems.

Nice To Haves

Undergraduate degree in a related field.
Experience with practice management software; Central Reach is preferred.

Responsibilities

Oversee daily non-clinical operations of the assigned clinic and partner with the Clinical Director to remove operational barriers affecting client care.
Maintain a safe, organized, welcoming, and efficient clinic environment; monitor workflows and identify improvements to operational efficiency and family experience.
Assist with implementing operational processes and company initiatives, and support operational needs during growth or increased client demand.
Coordinate clinic tours and client intake, manage service agreements and required documentation, and collaborate with Scheduling, Clinical Leadership, and Billing to support transitions into services.
Provide backup scheduling support, assist with schedule adjustments, collaborate with Clinical Leadership to optimize schedules, and communicate scheduling changes as needed.
Coordinate onboarding for new clinic employees, ensuring equipment, workspace, system access, and resources are ready; partner with Human Resources, Talent Acquisition, and Clinical Leadership.
Foster a positive clinic culture by coordinating appreciation events, recognition, celebrations, and team-building activities, and supporting employee engagement, morale, and retention.
Provide first-level operational technology support, troubleshoot tablets, printers, Central Reach, internet, and basic hardware, and coordinate escalations with IT vendors and support teams.
Manage clinic maintenance and operational needs, including preventative maintenance, repairs, vendor services, equipment upkeep, supplies inventory, and facility improvements.
Maintain compliance with company policies and procedures and support HIPAA, OSHA, and applicable federal, state, and local requirements.
Assist with operational audits, compliance initiatives, emergency preparedness, workplace safety, and maintenance of operational documentation and records.
Collaborate with the Clinical Director and other company teams, communicate operational updates, identify improvement opportunities, and support special projects assigned by leadership.