Operations Manager, Marketing & Communications

Acrisure, LLC•Chicago, IL

8d•$123,250 - $145,000•Onsite

About The Position

The Operations Manager, Marketing and Communications, strengthens the operational foundation of Acrisure’s Marketing and Communications function. Reporting to the Director of Operations, Marketing and Communications, the role supports budget planning and tracking, vendor management, workflow governance, and project execution across brand, communications, creative, digital experience, and related functions. The manager partners with function leaders to ensure budgets, vendors, projects, and workflows are managed with discipline, visibility, and accountability, coordinating cross-functional work and driving consistent execution in a fast-paced environment.

Requirements

Bachelor's degree in Marketing, Communications, Public Relations, Business Administration, or a related field.
At least 5 years of experience in operations, project management, budget coordination, vendor management, or marketing and communications.
Experience managing cross-functional initiatives.
Strong knowledge of operational workflows, project governance, budget tracking, procurement processes, and cross-functional stakeholder management.
Proficiency with project management platforms such as Asana, Monday.com, Smartsheet, Workfront, Jira, or Microsoft Project.
Familiarity with procurement, finance, or vendor management systems used for purchase requisitions, invoice processing, contract tracking, budget reporting, and governance documentation, such as Workday, SAP Ariba, NetSuite, or similar.
Exceptional organizational, communication, and stakeholder management skills.

Nice To Haves

PMP certification or equivalent project management training.
Experience within a large, matrixed, or global organization.

Responsibilities

Manage day-to-day vendor and agency relationships, including onboarding, scope coordination, contract tracking, performance check-ins, issue resolution, and alignment with approved budgets and governance requirements.
Process and track invoices against approved budgets, reconcile discrepancies, monitor spending trends, and flag variances or risks to the Director of Operations.
Maintain budget-tracking documentation and support monthly and quarterly budget-to-actuals reporting, including spending summaries, forecast updates, and variance explanations.
Coordinate vendor and contractor management with procurement, manage third-party intake requests and required approvals, and ensure vendor engagements follow company policy, budget parameters, and internal governance requirements.
Develop project plans, timelines, workbacks, budget-tracking milestones, and vendor coordination plans.
Manage project schedules and coordinate deliverables, ensuring visibility, accountability, budget alignment, and approval readiness across internal teams and external partners.
Monitor milestones, dependencies, risks, budget considerations, and resource needs to support successful delivery.
Facilitate project meetings and provide regular status updates to leadership and stakeholders, covering progress, risks, budget considerations, decisions needed, and governance checkpoints.
Manage day-to-day intake, prioritization, and workflow coordination across digital, internal communications, external communications, social media, events, brand, and creative channels.
Maintain and improve team operating processes, governance standards, and workflow tools to increase visibility, consistency, and accountability.
Support planning calendars, operational rhythms, project roadmaps, and launch schedules to help the team manage priorities and dependencies.
Ensure deliverables move efficiently through review, approval, and governance processes.
Serve as a liaison between Marketing and Communications and key business partners, including HR, Legal, Compliance, IT, and the business.
Coordinate enterprise initiatives requiring integrated communications and marketing support, ensuring clear ownership, budget visibility, approvals, and decision-making pathways.
Build strong working relationships across stakeholders to drive alignment and execution.
Help ensure consistency in processes, messaging, and delivery standards across cross-functional initiatives.
Maintain dashboards and reporting tools that provide visibility into project status, budget tracking, team capacity, resource allocation, and governance milestones.
Support annual planning, quarterly business reviews, department reporting, and leadership presentations for Marketing and Communications.
Partner with the Director of Operations to align projects, portfolios, budgets, and governance practices with strategic business objectives, departmental KPIs, and goals.
Identify opportunities to streamline workflows and improve team productivity.
Develop and maintain project templates, governance frameworks, budget-tracking tools, and best practices.