Marketing Communications Manager

Juno•Miami, FL

3h•$80,000 - $100,000•Onsite

About The Position

We're seeking a Marketing Communications Manager to own how Juno talks to its members across all our products and business lines. Most of that conversation happens over email and SMS: Juno sends at high volume to a member base of 290,000+, and the gap between a good send and a great one is measured in funded loans. You'll be the person who turns what we know about our members into the right message, to the right audience, at the right moment in their borrowing cycle, and who can prove what it did. This role is based in our Miami office, and you'll train in person with our team during your first few months.

Requirements

Typically 1 to 4 years in marketing communications, email marketing, CRM, PR, or content.
Excellent writing: You can write a short, clear email or text that gets someone to take one action, and you can adapt your tone for students, parents, and graduates.
You value direct communication: You see email and SMS as among the most powerful ways to reach people, and you want to get better at them.
Comfortable with data: You can read a campaign report, reason about an audience, and tell a real result from noise. You don't need SQL on day one, but you should want to learn it.
AI fluency: You already use AI in your daily work and can walk us through exactly how. We care less about which tools you use than whether you've actually changed the way you work, and whether you know where they fall down.
Precision: The work is high-volume and unforgiving of small errors, because a wrong merge field or a mis-scoped audience reaches thousands of people at once. You check your work, and you build processes so the checking isn't the only thing standing between us and a mistake.
Reliability: You do what you said you would, when you said you would. The team will trust you to run this program without hand-holding.
Execution over ideation: You'll ship a lot. You'd rather run the calendar well than spend the week debating it.
Curiosity about the product: You want to understand how student lending actually works (federal versus private, what drives a rate, cosigners, deferral, and refinancing), because you can't communicate clearly about a product you don't understand.
Comfort with seasonality: Our year has a peak. You plan for it months ahead and go all-in when it lands.
Based in Miami or willing to relocate, and authorized to work in the US.

Nice To Haves

Hands-on experience with an email platform (Customer.io, Klaviyo, Braze, HubSpot, Mailchimp) is a strong plus; we'll teach you our setup.
Open to a communications or PR professional who wants to own a high-volume channel, or an email marketer who wants to sharpen their writing and data skills.
You're precise: You catch the broken link before it goes to 40,000 people
You're a sharp writer: You can say it in half the words and it lands better
You close the loop: A campaign isn't done until you've reported what it did
You think in systems: You'd rather build the process once than do the thing by hand ten times

Responsibilities

Own member communications end to end: Write, build, QA, and ship email and SMS campaigns and automated flows in Customer.io across grad, undergrad, and refi.
Own the Juno voice: Write messages that are clear, accurate, and on-brand, and keep that voice consistent across every send.
Run the communications calendar: Translate the goals of grad leaders and senior team members into a calendar of shipped sends, and keep it moving every week.
Learn the Juno product and data model deeply: Understand how a member moves from signup to rate offer to application to funded loan. Know what we hold on every member, where it lives, and what it can and can't tell you. Use that structure to build segmentation and personalization that hold up at scale.
Get the audience right: Define who receives what by vertical, school, application stage, loan status, and timing. A mis-scoped audience is the most expensive mistake in this role.
Personalize at scale: Use member data and Liquid to tailor content, and help improve our personalization workflows over time.
Own measurement: Report on what each campaign did. Opens and clicks, but mostly applications started, applications completed, and loans funded. Bring the read to the team before anyone asks for it.
Run the test roadmap: Propose and run experiments on subject lines, messaging, timing, and sequencing, and keep a record so we stop re-learning the same lessons.
Keep the program clean and compliant: Route messaging through compliance review, maintain suppression and deliverability hygiene, and keep the account organized enough that someone else could pick up your work.
Use AI as a multiplier: Draft, edit, QA, and analyze with AI tools: copy variants, segment logic, Liquid, and post-send analysis. We expect the work to move faster because of them, and we expect you to catch it when the output is wrong.