Operations Manager, LMS
About The Position
The Operations Manager leads and optimizes daily delivery and warehouse operations, focusing on measurable performance outcomes, financial accountability, and client satisfaction. The role drives operational excellence by managing KPIs, improving efficiency, reducing claims exposure, strengthening contractor performance, and ensuring regulatory compliance. It serves as a primary escalation point for operational and client concerns while supporting client retention, growth, and long-term relationships. The position oversees operational processes including routing, dispatch, scheduling, loading, staging, inventory, claims management, contractor performance, and safety compliance. It also supports budgeting, cost management, and continuous improvement. Work takes place in a warehouse and operational setting, with periodic travel within the service area potentially required.
Requirements
- Associate’s degree or equivalent combination of education and relevant experience.
- At least three years of leadership experience in logistics, delivery, transportation, or warehouse operations.
- Demonstrated success managing performance metrics and improving operational KPIs.
- Strong analytical, organizational, and problem-solving skills with high attention to detail.
- Proficiency in Microsoft Office applications, including advanced use of Microsoft Excel.
- Valid driver’s license with an acceptable driving record.
- Ability to stand, walk, bend, kneel, and move throughout warehouse and delivery environments.
- May be required to lift and/or move items up to 50 pounds.
- Ability to work in a fast-paced environment with frequent interaction with contractors, staff, and client representatives.
Responsibilities
- Lead, coach, and develop the operations team to ensure effective execution of daily delivery operations.
- Own and manage KPIs, including on-time delivery, completion rates, claims and damage ratios, cost per stop, labor utilization, safety metrics, and customer satisfaction scores.
- Analyze weekly and monthly performance reports, identify trends and improvement opportunities, and implement corrective action plans with measurable results.
- Oversee routing, dispatch, scheduling, loading, staging, and inventory processes for operational accuracy, efficiency, and cost control.
- Manage the claims lifecycle, including investigation, documentation, chargebacks, reporting, and damage-prevention initiatives.
- Serve as a primary escalation point for client and customer concerns, ensuring timely resolution and professional communication.
- Build and maintain working relationships with client representatives, Independent Owner Operators, and internal teams to drive service excellence and retention.
- Recruit, evaluate, coach, and conduct performance reviews for Independent Owner Operators and operations staff; conduct ride-alongs and quality reviews to ensure performance standards and compliance.
- Monitor contractor settlements and productivity to ensure alignment with operational and financial objectives.
- Ensure compliance with DOT, OSHA, and company safety standards and promote accountability, regulatory adherence, and safe operations.
- Support budgeting, cost management, and continuous improvement initiatives within the operation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
