Operations Manager, Plymouth

Knitwell Group•Plymouth, MA

6d•$19 - $24•Onsite

About The Position

Talbots is hiring an Operations Manager for its Plymouth store. The role partners with the Manager to lead store operations and the team, while supporting sales, service, visual presentation, and a welcoming customer experience. The Operations Manager reinforces brand standards and company policies, helps plan staffing and priorities around business needs, and identifies opportunities to achieve sales and financial goals. This is a regular, full-time position with an open availability requirement of 40 hours per week, including flexible scheduling for opening and closing shifts, weekends, and holidays. The listed pay range is $19.00–$23.75 per hour.

Requirements

Two or more years of specialty retail experience, with emphasis on store operations and/or visual merchandising.
Professionalism, strong work ethic, integrity, and respect for others.
Customer-centric approach and understanding of how exceptional service contributes to store sales.
Ability to educate, coach, and mentor associates based on their individual strengths.
Strong organization and strategic decision-making skills, including the ability to work independently in a fast-paced, changing environment.
Clear communication of business-related information and brand initiatives.
Ability to work cooperatively in a diverse work environment.
Technological aptitude to navigate, coach, and train others on computer POS, iPad, and handheld systems.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.
Open availability for 40 hours per week.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and enduring internal and external relationships.
Provide meaningful customer service that promotes products and builds brand relationships.
Achieve sales and service metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
Partner with the Manager to lead the team and take ownership of store operations.
Plan, execute, and lead floor sets, window displays, interior marketing, recalls, and markdowns.
Educate, train, and reinforce brand standards and company policies and procedures.
Balance operational and selling energy, and plan and prioritize scheduling, tasks, and responsibilities to meet business needs.
Maintain knowledge of the business, competitive landscape, fashion trends, and key business drivers to identify opportunities to maximize sales and meet financial goals.
Ensure compliance with company policies and procedures and local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.