Operations Manager - Hazel Dell
About The Position
Emler Swim School is seeking an Operations Manager to lead daily operations at its Hazel Dell swim school. This active role involves working both in and out of the pool and interacting regularly with children, families, and coworkers. Aquatic experience is not required; the company provides aquatic training, including more than 100 hours of training as a deck manager, customer service representative, and swim instructor for infants, toddlers, and school-age children. During the first year, the manager will attend weekly meetings with key business leaders focused on employee management and development, business growth, and related topics. The position also includes participation in a formal professional development program, with opportunities for advancement and mentorship. Full-time employees work 30–40 hours per week. This is a full-time, non-exempt position.
Requirements
- 1–2 years of management experience.
- A strong performance record reporting to a General Manager or Supervisor while leading, motivating, and empowering a skilled, productive team.
- A genuine love for teaching children.
- Ability to recognize problems and resolve them on the spot.
- Excellent customer service skills and a natural inclination to say “yes.”
- Ability to set goals, create plans, and turn plans into action.
Nice To Haves
- Undergraduate college degree preferred; three years of relevant work experience may be considered instead.
Responsibilities
- Respond calmly, positively, and proactively to challenges to drive exceptional customer experiences and satisfaction.
- Perform daily operations, including teaching swim lessons, managing the deck, and engaging with customers.
- Evaluate student progress using the teaching curriculum and customer service processes through front-line work.
- Create and manage class and employee schedules to positively impact the business.
- Lead regular team meetings and manage employee engagement.
- Develop team members at different stages of their professional journeys, including early-career employees and those new to the workforce.
Benefits
- Up to $11,000 in bonus potential.
- Health, dental, vision, and life insurance plan options.
- Short-term and long-term disability insurance.
- Voluntary Aflac supplemental insurance plans at discounted rates.
- 401(k) with employer matching.
- Paid time off.
- Discounted rates on pet insurance.
- Discounts on products and services through LifeMart.
- Professional development, training, and company-sponsored events.
- Opportunities for advancement and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
