Niemann Harvest Market Operations Manager

Niemann Foods•Champaign, IL

About The Position

The Niemann Harvest Market Operations Manager assists the Store Director in maximizing gross profit margins, ensuring sales production, controlling inventory and expenses, creating positive customer experiences, and achieving a profitable outcome through creative merchandising. The role also helps develop and maintain relationships with Vendors, Makers, and Producers, supports cross-merchandising with departments, and fosters the Niemann Harvest Market culture. The Operations Manager is responsible for store and team operations, including customer service, sales and business-trend analysis, inventory presentation, expense control, compliance, safety, and staff training and development. The role manages subordinate supervisors and directly supervises non-supervisory associates, with responsibility for the unit’s direction, coordination, and evaluation.

Requirements

Two years of supermarket management experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with supermarket math concepts, including arithmetic, percentages, distribution, penetration, gross profit, and Sales Per Associate Hour.
Required physical activities include standing, walking, using hands to handle or feel, reaching, communicating with associates and customers, and lifting or moving items up to 25 pounds regularly; stooping, kneeling, crouching, and lifting or moving items up to 50 pounds frequently; and occasional sitting, climbing, balancing, overhead lifting, tasting or smelling, crawling, and lifting or moving items up to 100 pounds.
Vision capabilities include close-distance vision, focus adjustment, color distinction, peripheral vision, and depth perception.
Key attributes include passion and purpose, food knowledge or interest, curiosity, enthusiasm for people, genuineness, communication skills, honesty, supermarket knowledge, merchandising skills, people and team development skills, leadership, stability, open-mindedness, organization and prioritization, attention to detail, energy, and adaptability.

Responsibilities

Deliver superior guest service and ensure customer satisfaction.
Learn and use the three E’s: Engagement, Educate, Empowerment.
Assist with analyzing and measuring business trends and developing and implementing plans to maximize sales and meet or exceed goals and objectives.
Assist with controlling shrink expenses and payroll.
Ensure appropriate merchandise stock levels, adjacencies, presentations, signing, and assortment across departments, and keep the selling floor adequately stocked.
Monitor competitor activity, report findings, share information with the supervisor, and make appropriate price recommendations.
Review department and store trends and recommend and initiate changes to maximize goals and objectives.
Ensure compliance with laws, policies, and procedures through management and staff meetings, store walk-throughs, audits, and other activities.
Represent NFI within the store and the community.
Evaluate and respond to performance issues.
Actively recruit management candidates.
Assist the Store Director with training and developing the store team, and direct and monitor training and development for store personnel.
Follow store and department policies and procedures.
Enforce safety policies and procedures and serve as a safety role model.
Manage subordinate supervisors and oversee the direction, coordination, and evaluation of the unit.
Directly supervise non-supervisory associates; train associates; plan, assign, and direct work; appraise performance; reward and coach associates; and address complaints and resolve problems.
Perform other responsibilities as assigned by the supervisor.