Operations Manager I

Geisinger • State College, PA

9d • Onsite

About The Position

Provides administrative leadership and operational accountability for assigned departments, including business and market development and regulatory activities. Serves as a liaison with outside constituents and participates in management forums. Collaborates on department policies and procedures, develops business plans, and oversees strategic and tactical operational plans. Is responsible for financial performance, budgeting, staff engagement and development, employee relations, patient safety education, regulatory compliance, patient access and efficiency, outpatient care management, and participation in care-improvement teams. Directs maintenance and repair of facilities, equipment, and grounds; monitors cleanliness and aesthetics; implements security measures; and coordinates purchasing and inventory. Work is typically performed in an office environment. The role must satisfy job-specific obligations and comply with organizational policies and procedures.

Requirements

• Bachelor's degree required.
• At least 3 years of managerial or supervisory experience required.
• At least 3 years of healthcare experience required.
• Skills in building relationships, interpersonal communication, managing conflict and crisis, and mentoring.

Nice To Haves

• Master's degree preferred.

Responsibilities

• Provide operational accountability and administrative leadership for assigned areas.
• Serve as a department liaison with outside constituents and participate in assigned management forums.
• Collaborate in developing, revising, and auditing department policies and operational procedures.
• Develop business plans covering budgets, facilities and capital analyses, market analyses, growth plans, operational contingency plans, and information systems.
• Oversee development and implementation of strategic and tactical operational plans.
• Manage the financial performance of assigned areas; develop, implement, and achieve budgets and contribute to business plans, financial pro formas, and operational contingency plans.
• Implement activities and tools to educate staff about and focus them on key performance indicators.
• Facilitate staff engagement and communication through formal meetings and informal interactions.
• Handle employee relations activities, including coaching and counseling, and assist with related physician-staff activities.
• Assess staff and facilitate skill development as needed.
• Lead and monitor annual staff patient-safety education.
• Direct and monitor regulatory compliance in collaboration with performance-improvement staff.
• Monitor incidents and ensure events are reported immediately.
• Direct department activities to meet patient-access and efficiency goals.
• Guide outpatient care-management activities and participate on care-improvement teams.
• Direct preventative maintenance and repair of facilities, equipment, and grounds; monitor cleanliness and aesthetics; and implement appropriate security measures.
• Coordinate purchasing, monitor inventory, and supervise ordering as needed.

Benefits

• Healthcare benefits for full-time and part-time positions from day one, including vision and dental coverage and domestic partners.
• Collaborative, cooperative, and collegial work atmosphere.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager