Operations Manager

POWDR•Springdale, UT

1d•$80,000 - $90,000•Onsite

About The Position

The Operations Manager at Zion Lodge oversees lodging staffing and operations, sales, front desk communications, guest relations, and interactions with the National Park Service. The role implements Environmental, Safety, and Quality (ESQ) standards, the Parks Play Forever initiative, emergency response procedures, and service-quality expectations. The Operations Manager motivates teams to deliver excellent service, drive sales, meet revenue goals, and maintain a safe, welcoming, and enjoyable work environment rooted in outdoor adventure and environmental stewardship. The role provides strategic oversight for lodging while working closely with the team and building relationships that reflect the company culture. Regular communication with the General Manager, Human Resources Manager, department managers, and supervisors is essential. The Operations Manager leads the Lodging, Retail, Food & Beverage, and Housekeeping management teams; manages labor, payroll, and expenses; oversees reservations, room assignments, group bookings, housekeeping, sales reconciliation, supplies, Lost and Found, and maintenance communications; and responds to guest inquiries. Additional responsibilities include training and developing staff, overseeing compliance and audits, preparing for National Park Service inspections, participating in partner meetings, and supporting emergency planning and response. The position is based at Zion Lodge in Zion National Park. On-site housing is provided, and commuting from a nearby local residence is acceptable. The lodge operates 24 hours a day, every day, so the schedule may include weekends and holidays. The position requires a high school diploma and a four-year college degree, at least two years of hospitality management operations experience with some retail exposure, and current CPR/AED and First Aid certification; certification is provided on the job upon hire if needed. EMT-B certification is preferred. The stated proposed hiring rate is $80,000–$90,000 annually, adjusted based on experience.

Requirements

Ability to work and thrive in Zion National Park.
Ability to lead Lodging, Retail, Food & Beverage, and Housekeeping requirements and compliance with the concessions contract.
Technical skills using cloud-based databases, POS systems, inventory systems, and similar tools.
Ability to establish successful working relationships with coworkers, the Park Service, and the public.
Good professional judgment, honesty, and integrity in decision-making.
Excellent verbal and written communication skills and professional interactions with the public and stakeholders.
Creativity and an eye for merchandising technique.
Dynamic, energetic, positive personality capable of connecting with staff and promoting fun.
Organization, multitasking, and ability to oversee projects through timely completion.
Ability to lift 15 pounds for office supplies, equipment, and arranging meeting furniture.
At least two years of experience in hospitality management operations, with some retail exposure.
High school diploma and four-year college degree.
Current CPR with AED and First Aid medical certification; certification is provided on the job upon hire if needed.
Ability to work a schedule that may include Saturdays, Sundays, and holidays.
Ability to minimize environmental impact while working and living onsite and to follow ESQ procedures and safety practices.

Nice To Haves

EMT-B certification.

Responsibilities

Lead the management teams of Lodging, Retail, Food & Beverage, and Housekeeping.
Manage labor, payroll, and expenses to meet annual budget goals.
Maintain organized and attractive front desk operations and collaborate on displays.
Promote improvements to ESQ, Play Forever, and interpretation of NPS cultural, historical, and natural resources.
Ensure reservations systems function accurately and manage room assignments and related technology.
Execute emergency, safety, and response plans; involve staff in training and drills.
Procure front desk supplies and other necessary business supplies.
Reconcile sales reporting and ensure fiscal accountability.
Oversee Lost and Found in accordance with NPS policies and procedures.
Manage group sales bookings and ensure housekeeping standards for cleanliness.
Communicate maintenance issues to the maintenance team regularly.
Oversee housekeeping performance and sanitation and tidiness across guest rooms, restrooms, dining areas, and common spaces.
Ensure housekeeping staff follow cleaning protocols and stock supplies.
Address and report maintenance issues identified during room cleaning.
Respond to guest inquiries in a friendly and accommodating manner.
Ensure staff wear clean, pressed uniforms, nametags, and appropriate footwear.
Maintain positive vendor and supplier relationships for lodging-related services.
Document and report compliance matters, including Integrated Pest Management and repair work orders.
Lead ISO ESQ system audits and compliance efforts, and mentor the management team on required standards.
Collaborate with Human Resources to train and develop department staff in customer service and efficiency.
Communicate operational updates and strategic initiatives regularly with the General Manager and Site Leadership Team.
Prepare for NPS evaluations and inspections and ensure compliance with environmental and safety regulations.
Serve as Emergency Manager on duty when assigned and maintain efficient, transparent communication.
Participate in NPS partner meetings and follow up on action items.
Continuously improve ESQ standards and initiatives, demonstrating commitment to sustainability and quality.
Ensure job safety and hazard analyses are conducted regularly and staff are trained in emergency procedures.
Conduct new-hire and recurrent department training and develop new processes and content.
Follow relevant ESQ procedures, work with a safety-first attitude, minimize environmental impact, treat others with respect, maintain a neat appearance, and report defective, damaged, lost, or ill-fitting PPE or equipment.
Accept new responsibilities and transfer others as the role evolves.

Benefits

On-site employee housing.
Employee meals at $0.00 per day.
Free on-site laundry facility.
Free shuttle service.
WiFi.
Employee gym.
Discounts on food, retail, and gear.
Complimentary access to most POWDR-owned resorts.
Generous benefit package for full-time employees.
Career development and growth opportunities at Zion Lodge and across POWDR facilities.