Operations Manager - VAS GOH (1st Shift) - Dubuque Distribution Center

Nordstrom•Dubuque, IA

18d•Onsite

About The Position

The Operations Manager is a seasoned leader who leads and develops teams in support of business strategy, processes, policies, and procedures. This role delivers on the overall customer promise by driving results through coaching, performance management, and monitoring results. The manager also meets financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions. This position supports the Value Added Service - Goods on Hanger (VAS GOH) department at Nordstrom’s Dubuque Distribution Center and leads a team of about 20 employees. The schedule is Monday through Friday, 6:00 a.m. to 2:30 p.m. The annual pay range is $59,000 to $98,000, with offers depending on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

At least 5 years of warehouse experience in a managerial role.
Proven capability in identifying and implementing continuous improvement actions that deliver measurable improvements to cost, service, and quality.
Demonstrated capability in developing others and growing leadership competencies in direct reports.
Strong knowledge of warehousing Key Performance Indicators (KPIs).
Hands-on experience with warehouse management software and databases.
Ability to analyze data and determine actions based on improvement opportunities.
Excellent verbal and written communication skills.

Responsibilities

Support business strategy and drive overall safety, quality, and performance results.
Lead, develop, and grow the performance of a team of about 20 employees.
Recruit, select, onboard, and train employees.
Drive warehouse associate results through coaching, counseling, discipline, planning, monitoring, and feedback on job performance.
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Own process improvement efforts through problem-solving, project management, and continuous improvement methodologies.
Meet warehouse financial standards by providing annual budget information, monitoring expenditures, identifying variances, and implementing corrective actions.
Drive KPI metrics, 4DX, and facility performance scorecards.