Distribution Center Operations Manager

Ferguson Enterprises•Front Royal, VA

About The Position

Ferguson is seeking an experienced Distribution Center Operations Manager to lead daily operations at its Front Royal, Virginia Distribution Center. The role oversees warehouse operations, safety, staffing, inventory accuracy, and continuous improvement, while developing future leaders and promoting accountability and engagement. As a member of the site leadership team, the manager partners with the General Manager and cross-functional business partners to implement operational strategies, improve performance, and support growth initiatives. The manager leads distribution operations, using analytical skills and SQL to turn operational data into actionable insights, maintain audit-ready documentation and controls, and apply Lean and 5S practices. The role develops high-performing teams, champions safety and compliance, drives continuous improvement, and partners across the business to support customer service, operational performance, and network initiatives.

Requirements

Bachelor's degree in Supply Chain, Logistics, Business Administration, Operations Management, or a related field; equivalent experience is considered.
At least 5 years of leadership experience in a Distribution Center, Fulfillment Center, or large-scale warehouse environment.
Strong understanding of warehouse operations, inventory control, labor planning, and performance management.
Proven ability to lead teams, develop leaders, and achieve operational results.
Experience using Warehouse Management Systems (WMS), labor management tools, and operational reporting platforms.
Strong analytical and problem-solving capabilities, including the ability to use data to make informed decisions.
Effective communication and relationship-building skills.
Working knowledge of OSHA regulations and workplace safety standards.
Proficiency with Microsoft 365 applications.

Nice To Haves

Experience leading multiple operational departments and shifts in a high-volume distribution environment.
Lean, Six Sigma, or other continuous improvement certification.
Experience with workforce planning, labor management, and capacity modeling.
Proven success driving improvements in safety, productivity, inventory accuracy, quality, and service levels.
Experience leading operational transformation and organizational change initiatives.

Responsibilities

Lead daily Distribution Center operations and ensure execution meets customer service, quality, productivity, and cost objectives.
Use operational data and SQL to generate actionable insights, maintain audit-ready documentation and controls, and lead Lean and 5S practices.
Drive operational excellence through standard work, process discipline, and performance management.
Monitor workflow, labor utilization, and facility performance; develop staffing and capacity plans based on forecasted business demands.
Maintain an organized, efficient, and audit-ready operation.
Lead, coach, and develop the Data Analyst and Quality Team.
Set clear expectations and provide ongoing coaching, development, and performance feedback; support hiring, talent development, succession planning, and workforce planning.
Promote accountability, engagement, collaboration, effective communication, and continuous improvement.
Cultivate a safety-first culture and conduct operational reviews, inspections, and observations to identify and mitigate risks.
Lead incident investigations and root cause analysis, and ensure sustainable corrective actions.
Ensure compliance with OSHA standards, company policies, and regulatory requirements.
Use KPIs, operational reporting, and performance metrics to measure results and identify improvement opportunities.
Lead initiatives to improve productivity, efficiency, inventory accuracy, quality, cost performance, workplace safety, and customer satisfaction.
Analyze business trends and operational data to implement process improvements and standards, and drive labor optimization and resource planning.
Collaborate with Supply Chain, Transportation, Inventory, Sales, Finance, Human Resources, and other business partners.
Contribute to site leadership initiatives, provide operational insights and recommendations, and support enterprise projects and initiatives that enhance network performance.