Operations Manager - Branch Manager
Drivo LLC•New York, NY
•$85,000 - $102,000•Onsite
About The Position
Drivo Rent A Car is a leading player in the car rental industry, committed to delivering top-notch service to customers while fostering a supportive and inclusive work environment. We are looking for a strong manager and leader to manage locations and grow with us. We have 5 locations in New York and New Jersey airports, plus offices in Brooklyn and Manhattan, with growth plans for new locations at several airports. We have been in business for over 10 years.
Requirements
- Previous experience in a managerial role within the service industry is preferred
- Strong leadership abilities and excellent communication skills.
- Ability to effectively manage and motivate a diverse team.
- Sound decision-making skills and the ability to handle challenging situations with composure.
- Strong believer in providing a great customer experience to customers
Responsibilities
- Manage the daily operations of the branch office to ensure smooth functioning and adherence to company standards.
- Supervise and delegate tasks to staff members, ensuring efficient workflow and performance excellence.
- Develop and implement strategies to increase sales and enhance customer satisfaction.
- Analyze financial data to ensure the branch is meeting its goals and making informed decisions to improve performance.
- Demonstrate exceptional interpersonal and relationship-building skills to foster positive relationships with customers and staff.
- Possess strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
- Supervise employees across all operational functions, ensuring adherence to company standards and procedures.
- Uphold company standards for customer service and ensure the achievement of Net Promoter Score (NPS) goals.
- Participate in company meetings and enforce decisions made by upper management.
- Organize and facilitate weekly staff meetings to keep employees motivated and informed about business operations and changes.
- Ensure all departments meet or exceed budgeted numbers.
Benefits
- Bonus based on performance
- Company car
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
