Operations Manager (Columbus, OH - Retail Security)

Event Risk Inc•Columbus, OH

10d•$75,000 - $80,000

About The Position

The Operations Manager oversees the day-to-day execution of the Event Risk security program supporting the client’s retail locations in the Columbus market, with additional operational support for Cincinnati and other assigned locations. The role ensures services meet client expectations, contractual obligations, applicable state regulations, and Event Risk policies and procedures. The Operations Manager leads Site Supervisors and security personnel, ensuring adequate staffing and scheduling coverage, equipment readiness, uniform compliance, employee accountability, and effective operations. Working with the National Security Director, Human Resources, and Recruiting, the role supports workforce planning, employee development, compliance, and service improvement. Regular regional travel is required, and the schedule is flexible based on business needs.

Requirements

Active OPOTA and FAB licenses; confirmation is required before an offer is extended.
Possess a semi-automatic weapon.
Pass an FBI/BCI background check.
Minimum 3–5 years of security operations, field supervision, or security management experience.
Experience supervising personnel and coordinating daily operations in a multi-site environment.
Experience managing staffing, scheduling, attendance, and service coverage in a fast-paced operational setting.
Strong leadership, decision-making, conflict-resolution, and employee accountability skills.
Excellent organizational, communication, documentation, and problem-solving abilities.
Ability to manage competing priorities while maintaining consistent service delivery and operational standards.
Working knowledge of security policies, post orders, incident reporting, employee performance management, and compliance procedures.
Proficiency with scheduling systems, reporting tools, email, and standard business software.
Valid driver's license and ability to travel between assigned locations.
Ability to work a flexible schedule and respond to operational issues outside standard business hours when necessary.

Nice To Haves

Experience supporting retail security operations, particularly in large, multi-location retail environments.
Experience supporting major enterprise clients, grocery retailers, distribution operations, or other high-volume customer-facing environments.
Knowledge of Ohio security licensing requirements and applicable regulatory standards.
Experience leading and managing geographically dispersed teams.
Experience with workforce planning, employee retention, operational inspections, and performance improvement initiatives.

Responsibilities

Oversee daily security operations at assigned Columbus retail locations and provide operational support to Cincinnati locations as required.
Ensure contractually required posts and shifts are staffed with properly licensed, trained, and uniformed armed security personnel.
Monitor staffing, attendance, schedules, and post coverage; coordinate coverage for call-offs, absences, vacancies, and unexpected demands.
Partner with the Account Manager and Recruiting team to maintain a pipeline of qualified security personnel and address recurring staffing challenges.
Directly supervise agents, set expectations for performance and conduct, and ensure assignments, attendance, and post-order compliance.
Hold regular leadership meetings to review staffing, performance, incidents, client feedback, and operational priorities.
Evaluate agent performance and recommend training, development, or corrective action as needed.
Maintain accountability for equipment and uniforms, including inventory, maintenance, distribution, issuance, returns, and replacement.
Partner with Human Resources on employee relations, performance, attendance, policy violations, and consistent documentation of disciplinary matters.
Support onboarding, orientation, training verification, required documentation, licensing verification, coaching, and employee retention initiatives.
Ensure compliance with client policies, contracts, post orders, and company procedures; conduct site visits and operational inspections.
Review incident reports, identify risks and procedural deficiencies, support audits and client reviews, and document and follow through on corrective actions.
Communicate with the National Security Director about staffing, operational performance, personnel concerns, incidents, service interruptions, client concerns, and emerging risks.
Provide operational updates, staffing reports, inspection findings, and other requested documentation; support client feedback and performance improvement initiatives.
Travel among Columbus, Cincinnati, and other assigned locations for site visits, meetings, inspections, and personnel reviews.
Provide temporary operational support during staffing shortages, leadership transitions, special assignments, or elevated business demands.
Maintain flexibility to respond to urgent operational issues and changing business priorities.