OPERATIONS MANAGER (Savannah)

GWCCA•Savannah, GA

12d•Onsite

About The Position

The Operations Manager at the Savannah Convention Center leads Event Setup/Conversion and Housekeeping operations, ensuring the facility is event-ready, employees are supported, and service standards are maintained. The role reports to the Senior Director of Operations and Special Projects and oversees Operations Coordinators and Operations and Housekeeping employees. The manager plans and oversees event setups, room conversions, breakdowns, and housekeeping across the facility, coordinating schedules, staffing, equipment, and resources for multiple events and shifting priorities. The role also manages departmental supplies, inventory, payroll and labor allocations, and operating expenditures; supports training, safety initiatives, and process improvement; and, by direction, assists with maintenance, special projects, contract administration, and budget tracking. The position is responsible for facility campus housekeeping and maintaining current SDS information for products, trial products, and OSHA personal protective equipment. The role collaborates with Event Services, Engineering, Public Safety, and other departments, and builds positive working relationships with clients, vendors, and employees. The manager participates in event planning meetings and supports high standards of customer service, safety, cleanliness, and operational efficiency.

Requirements

High school diploma or GED required.
3–5 years of supervisory or facility management leadership experience.
Demonstrated ability to handle multiple positions with minimal instruction and experience in crisis management.
Working knowledge of event setup and conversions, housekeeping, and large-facility operations.
Knowledge of the operation of cleaning equipment and techniques and moving equipment.
Strong leadership, organizational, time-management, communication, problem-solving, and oral and written communication skills.
Ability to interact professionally with internal and external customers to ensure customer satisfaction.
High degree of integrity and compliance.
Ability to research and interpret relevant information from a range of sources.
Demonstrated ability to supervise teams, delegate responsibilities, coach employees, and maintain accountability.
Proficiency in Microsoft Word, Excel, Teams, and Outlook.
Valid driver's license required.
Flexibility to work evenings, weekends, holidays, and irregular hours based on event schedules.
Ability to meet the position's physical demands, including extensive walking, event equipment setup, and lifting up to 50 pounds.
Ability to work around adverse weather conditions and various cleaning chemicals.

Nice To Haves

Bachelor's degree in Facility Management, Hospitality, Business Administration, or a related field.
Convention center, hospitality, or large event venue experience.

Responsibilities

Supervise, coach, and develop Operations Coordinators and Operations and Housekeeping employees.
Assist with developing and implementing a comprehensive training and safety program for Operations employees and serve as its coordinator.
Set clear expectations, delegate effectively, and build accountability through consistent communication and follow-through.
Empower Operations Coordinators to lead daily assignments, monitor work quality, and ensure timely completion of tasks.
Build trust and teamwork, recognize accomplishments, and address performance concerns fairly and professionally.
Recruit, train, schedule, and evaluate employees while promoting a positive, respectful, and productive work environment.
Plan and oversee event setups, room conversions, breakdowns, and housekeeping operations throughout the facility.
Coordinate staffing, schedules, equipment, and resources to support multiple events and changing priorities.
Anticipate operational challenges, solve problems proactively, and maintain safety, cleanliness, and efficiency standards.
Manage departmental supplies, inventory, payroll and labor allocations, and operational expenditures.
Support training, safety initiatives, and continuous improvement of departmental processes.
By direction, assist with preventive and corrective maintenance, special projects, and contract negotiations and administration.
Submit recommendations for operating, capital maintenance, and capital equipment budgets.
By direction, track expenditures against budget in compliance with operational goals.
Recommend goals and objectives for Operations Coordinators and Operations and Housekeeping teams.
Maintain current SDS information on products and trial products, as well as OSHA personal protective equipment.
Manage interior and exterior housekeeping needs for the facility campus.
Collaborate with Event Services, Engineering, Public Safety, and other departments to support seamless event execution.
Build positive relationships with clients, vendors, and employees and respond professionally to operational needs.
Participate in event planning meetings and maintain expected client service standards.
Perform other duties and responsibilities as assigned.