Operations Manager, Airport

Metropolis Technologies•Houston, TX

53d•$110,000 - $130,000•Onsite

About The Position

The Operations Manager oversees the day-to-day operations, employee relations, and customer service for airport parking facilities. The role directs staff and contract personnel, manages operating budgets and expense reporting, ensures adherence to parking, security, cash-control, and customer-service procedures, and serves as a liaison among airport stakeholders, clients, on-site management, and corporate offices. The manager also oversees facility maintenance and improvement projects, contractor work, facility openings and closings, staffing needs, office audits, and damage claims. The position is based in Houston, Texas. It involves frequent travel within and between airport facilities, predominantly office-based work, and field work outdoors in varying weather and around vehicle fumes and noise. During peak traffic or holidays, much of the time may be spent in the field directing traffic and coordinating airport and valet operations.

Requirements

A minimum of two years of management experience.
Basic working knowledge of Microsoft Office applications.
Valid state-issued driver's license with a current address and an acceptable driving record.
Ability to obtain and maintain an Airport-issued FBI-clearance badge.
Ability to interact constructively with employees, management, clients, and vendors; evaluate situations, set priorities, and respond to issues in a timely manner.
Ability to manage varied tasks in a fast-paced environment and meet established deadlines; strong attention to detail.
Ability to travel between and within airport facilities, regularly up to 50% of the time.
Ability to communicate verbally with dispatch personnel, instruct direct reports and subcontractors, and resolve customer issues.
Ability to bend, stretch, and use manual dexterity when resolving equipment issues; frequently lift objects up to 10 pounds and occasionally lift or move objects up to 25 pounds.
Ability to work outdoors in varying weather conditions and around automobile fumes and noise.

Nice To Haves

Bachelor’s degree strongly preferred.
Management experience at a large, dynamic parking installation preferred.
Previous airport, customer service, and union experience highly recommended.

Responsibilities

Manage operations, employee relations, and customer service to support successful day-to-day airport parking facility operations.
Direct, manage, and coordinate staff and contract personnel to ensure proper facility operation.
Prepare the annual operating expense budget, monitor performance against budget, and take corrective action for negative variances.
Review and approve bi-monthly expense reimbursement reports.
Ensure employees follow parking, security, cash-control, and customer-service procedures.
Evaluate staff performance, issue disciplinary notices, and handle first-step grievances.
Act as the primary contact for unions representing employee classifications, when applicable.
Inspect grounds, facilities, and equipment for safety and working condition; identify repair or maintenance needs and initiate corrective action.
Serve as the primary liaison between the Airport, on-site management, the local operation, and corporate offices in Chicago and Nashville.
Lead weekly client calls or meetings to report on finances, operations, projects, and strategies.
Coordinate and manage routine maintenance and special facility-improvement projects.
Supervise subcontractors and ensure work is performed properly and according to contract.
Coordinate facility openings and closings and determine staffing requirements while maintaining service levels.
Respond to customer questions, investigate complaints and violations, and resolve problems as needed.
Monitor office audits of daily cashier reports to ensure accurate, timely sales reporting and protect against employee theft or inefficiencies.
Monitor and review damage claims, assign responsibility, and recommend and implement safety measures to prevent similar claims.
Travel between and within airport facilities to address employee, equipment, and customer issues; during peak traffic or holidays, direct traffic and coordinate off-site airport and valet operations.