Operations Manager - PHX Airport

PrimeFlight Aviation Services•Phoenix, AZ

About The Position

The Catering Operations Manager at Sky Cafe oversees day-to-day catering, transport, and warehouse operations at the station. The role is accountable for operational performance, financial results, team leadership, and safe, efficient, compliant service delivery aligned with company standards and airline partner expectations. The manager leads operational teams and supervisors, manages staffing and scheduling, supports labor and expense forecasting, monitors labor and revenue performance, and works to meet or exceed KPIs and SLAs. The position also oversees safety and regulatory compliance, aircraft servicing, operational documentation, incident reporting, audits, and communication of operational updates and risks to leadership. The role may include additional duties assigned by management.

Requirements

At least 18 years of age.
3–5 years of leadership experience in operations, logistics, or aviation services.
Valid driver’s license in good standing.
Legally authorized to work in the country of employment.
Ability to obtain and maintain all airport, security, and regulatory clearances applicable to the location.
Ability to operate ground service equipment such as catering trucks and forklifts.
Ability to work flexible schedules, including nights, weekends, and holidays.
Must successfully complete all required training and certifications.
Ability to travel as needed.
Ability to perform each essential requirement satisfactorily, with reasonable accommodation where applicable.

Responsibilities

Lead and oversee daily catering, transport, and warehouse operations.
Promote company core values and a safety-first culture.
Ensure operations comply with company policies, airline requirements, and regulatory standards.
Provide leadership, direction, and support to supervisors, leads, and frontline employees.
Conduct team meetings, briefings, and engagement discussions.
Support operational forecasts, including labor and expense planning.
Monitor and manage Daily Labor Percentage (DLP) and revenue performance.
Ensure station performance meets or exceeds KPI and SLA expectations.
Identify opportunities to improve efficiency, reduce costs, and maximize profitability.
Oversee scheduling across operational areas to align coverage with business needs and budget.
Lead hiring, training, and onboarding in partnership with HR.
Coach, develop, and evaluate team members, including succession planning.
Identify high-potential employees and support career development.
Ensure compliance with safety, operational, and regulatory requirements.
Participate in the Safety Management System (SMS).
Ensure timely and accurate incident reporting, including GPET reporting.
Conduct audits and inspections to ensure adherence to procedures.
Ensure proper PPE use and compliance with workplace safety standards.
Drive accountability for operational performance and service delivery.
Maintain understanding of airline contracts and service requirements.
Oversee aircraft servicing to ensure accuracy, safety, and on-time performance.
Ensure operational documentation and reporting are complete and accurate.
Communicate operational updates, risks, and issues to leadership.
Perform additional duties as assigned by management.