Operations Manager Home Care
About The Position
Golden Years Home Care is seeking a motivated Operations Manager to support the daily operations of its home care agency. The role oversees day-to-day operations, ensuring efficient processes, regulatory compliance, and client satisfaction. It requires organizational, leadership, and communication skills to manage staff and client services. The ideal candidate is passionate about senior care, proactive, and able to thrive in a fast-paced environment. The Operations Manager will manage client care coordination, staffing, and scheduling; supervise and support care coordinators, field staff, and administrative personnel; maintain relationships with clients and families; oversee budgeting and resources; and develop initiatives to improve service delivery and support growth. The position is based in San Diego, California.
Requirements
- High school diploma required.
- At least 2 years of experience in a supervisory role within the home care or healthcare industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency with scheduling software and other relevant computer applications.
- Ability to multitask and prioritize in a fast-paced environment.
- Compassionate and empathetic approach to client care.
- Knowledge of relevant healthcare regulations and compliance requirements.
Nice To Haves
- Bachelor’s degree in healthcare administration, business management, or a related field.
Responsibilities
- Manage daily operations, including client care coordination, staffing, and scheduling.
- Ensure compliance with state and federal regulations and company policies.
- Monitor key performance indicators and implement operational improvements.
- Supervise and support care coordinators, field staff, and administrative personnel.
- Conduct performance evaluations and coach staff to foster professional growth.
- Develop and deliver training programs to ensure high standards of care.
- Maintain relationships with clients and families and address concerns promptly and effectively.
- Conduct client satisfaction surveys and follow up on feedback.
- Oversee budgeting, resource allocation, and expense management.
- Collaborate with vendors and partners to ensure necessary supplies and services are available.
- Identify opportunities for growth and operational efficiency.
- Develop and implement strategic initiatives to enhance service delivery and expand the company’s footprint.
Benefits
- Competitive salary plus bonuses
- Health, dental, and vision insurance
- Paid time off (PTO)
- 401(k) retirement plan with company match
- Professional development opportunities
- Supportive and collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
