Operations Manager - PCS Home Care
About The Position
The Operations Manager manages the daily operations of the Personal Care Services (PCS) Home Care division, including Intake, Staffing Coordination, and Community Outreach. The role supervises frontline operations staff and ensures workflows operate efficiently and comply with regulatory requirements, company policies, and quality standards. The Operations Manager monitors performance, resolves operational issues, coaches and develops team members, and supports effective client service while maintaining relationships with employees, referral sources, community partners, and internal teams. This position is fully on-site in Rochester and reports to the Vice President of Operations, Northern Region. It supervises Intake Coordinators and Staffing Coordinators. The stated annual salary range is $75,000–$100,000.
Requirements
- Bachelor’s degree in business administration, Healthcare Administration, or a related field preferred; an equivalent combination of education and experience will be considered.
- 3–5 years of experience in healthcare, home care, personal care services, or a related industry, including at least 1–2 years in a supervisory role.
- Experience with staffing coordination and intake/referral management.
- Working knowledge of home care operations and applicable regulatory requirements.
- Experience tracking KPIs and using data to manage daily performance.
- Strong supervisory, communication, and problem-solving skills.
- Ability to manage multiple priorities and respond quickly in a fast-paced environment.
- Ability to build effective relationships with staff, caregivers, clients, and external partners.
- Strong organizational skills and attention to detail.
Nice To Haves
- Bachelor’s degree in business administration, Healthcare Administration, or a related field.
Responsibilities
- Manage day-to-day Intake and Staffing Coordination operations for the PCS Home Care division.
- Supervise, schedule, train, and coach operations staff; conduct performance evaluations and address performance concerns in partnership with HR.
- Manage intake workflows, including referral processing, case openings, authorizations, and timely follow-up.
- Manage Staffing Coordination to ensure case coverage, appropriate caregiver matching, and timely responses to call-outs and staffing gaps.
- Track and report departmental KPIs, including intake turnaround, referral conversion, staffing coverage, and caregiver utilization.
- Identify operational issues and trends and recommend and implement process improvements.
- Serve as the escalation point for client, caregiver, and staffing issues, resolving concerns promptly and professionally.
- Coordinate daily with Clinical Operations, HR, Recruitment, and other departments to support smooth handoffs and service delivery.
- Ensure daily operations comply with applicable regulations, company policies, and quality standards, and maintain accurate documentation.
- Provide input on staffing needs, resource planning, and departmental budgets.
- Maintain positive working relationships with referral sources and community partners.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
