Home Care Operations Manager

Rockaway Home Care•Oneonta, NY

16h•Onsite

About The Position

Rockaway Home Care is seeking an experienced, organized, and proactive Home Care Operations Manager to work full-time at a home care office in Oneonta, New York. Rockaway provides centralized management, administrative, and operational support to home care organizations, while placing a management team member at the local office to support day-to-day operations. This is an in-office administrative and operational management position. The manager works collaboratively with existing clinical and departmental leadership, helping employees and department leaders address operational needs, coordinating with corporate departments, facilitating communication and decision-making, and following issues through to resolution. The role requires someone who can both manage and contribute hands-on, including working alongside staff and assisting wherever needed to keep the office operating effectively.

Requirements

Previous experience in home care, healthcare operations, healthcare administration, office management, branch management, or a similar operational leadership role.
Previous experience supervising, coordinating, or supporting an office team.
Strong organizational and follow-up skills.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Ability to manage multiple priorities and open items simultaneously.
Ability to communicate effectively with employees, department leaders, and senior management.
Comfort working across multiple departments and coordinating between teams.
Strong computer skills and comfort learning new systems.
Ability to handle workplace matters professionally and discreetly.
Self-motivation, ownership, and initiative.
Comfort stepping outside a narrowly defined job function when the office needs support.

Nice To Haves

Home care industry experience is strongly preferred.

Responsibilities

Serve as an on-site member of Rockaway's management team at the Oneonta office.
Act as a direct connection between the local office and corporate management.
Develop an understanding of the office's day-to-day activities, priorities, and needs.
Work with local leadership, department heads, and staff to help keep operations running smoothly.
Help employees and department leaders obtain decisions, answers, and resources from the appropriate corporate team.
Move operational questions and issues through the decision-making process.
Gather information for corporate management to evaluate questions and make informed decisions.
Follow up on open items, projects, requests, and management initiatives.
Coordinate communication between the local office and centralized departments.
Help implement new processes, procedures, systems, and corporate initiatives.
Identify opportunities to improve workflow, communication, and office efficiency.
Assist with day-to-day administrative and office management needs.
Provide operational guidance and support to office employees.
Help communicate company policies, procedures, priorities, and operational updates.
Assist with staffing, scheduling, intake, recruitment, administrative work, or other operational needs when additional support is required.
Work alongside staff during busy periods or when coverage is needed.
Coordinate matters involving multiple departments and keep appropriate people informed.
Maintain a professional, organized, and collaborative office environment.