Operations Manager - HVAC, Plumbing, and Electrical

Redwood Services•Erlanger, KY

6d•$110,000 - $175,000

About The Position

Arlinghaus is seeking an experienced Operations Manager to lead day-to-day operations in its residential HVAC, Plumbing, and Electrical business in the Greater Cincinnati region. Working alongside the General Manager and collaborating with the leadership team, this hands-on leader will help shape and execute operational strategy, develop high-performing teams, improve processes, and drive operational performance, accountability, and growth. The role leads field teams and managers, supports a strong customer experience, and balances strategic planning with daily execution in a fast-paced, sales-driven environment.

Requirements

Proven operational leadership experience in residential HVAC, Plumbing, or Electrical.
At least five years of experience leading teams in a sales-driven organization generating $25 million or more in annual revenue.
Proven success leading operations in a sales-driven residential home services organization.
Experience managing Service Technicians, Installers, Sales Consultants, Install Coordinators, or other field operations teams.
Strong understanding of residential service and installation operations, including workflow management, scheduling, capacity planning, and labor optimization.
Demonstrated ability to coach leaders, develop high-performing teams, and build a culture of accountability.
Deep understanding of operational KPIs, including revenue, conversion rates, average ticket, close rates, maintenance membership growth, install efficiency, and technician productivity.
Experience implementing operational improvements that increase efficiency, profitability, and customer satisfaction.
Ability to make decisions in a fast-paced, high-growth environment while balancing strategic planning with day-to-day operational execution.
Excellent communication and leadership skills, with the ability to influence teams and collaborate effectively with senior leadership.
Competitive, results-oriented leadership style, with a willingness to take ownership, drive execution, and inspire others.

Responsibilities

Lead day-to-day field operations, including Service Technicians, Installers, Sales & Design Consultants, and the Install Coordination team, to deliver strong operational performance and customer experiences.
Partner with the General Manager and leadership team to develop and execute operational strategies that support company growth objectives.
Coach, develop, and hold managers and team members accountable to defined performance expectations while fostering continuous improvement.
Drive operational and financial metrics, including revenue, conversion rates, average ticket, technician productivity, maintenance membership growth, install efficiency, close rates, and customer satisfaction.
Optimize staffing, scheduling, labor utilization, and capacity planning to maximize productivity, efficiency, and daily revenue.
Identify operational bottlenecks and implement scalable processes to improve efficiency, consistency, profitability, and customer experience.
Build a culture of accountability, teamwork, servant leadership, operational excellence, and high employee engagement.
Analyze operational performance and trends, and use data to make decisions that improve business results.
Partner with department leaders to align Sales, Service, Installation, and Install Coordination and create a seamless customer experience from initial call through project completion.
Communicate priorities, expectations, and performance clearly, and provide coaching and feedback to develop future leaders.
Lead through change by creating structure, consistency, and accountability as the business grows.