Operations Manager

ACE Hardware•Vernon Township, PA

29d•$100,000 - $120,000•Onsite

About The Position

Ace Hardware Corporation is a retailer-owned cooperative of more than 5,000 independent Ace stores in all 50 states, and 70 countries, with 14 distribution centers throughout North America. Ace’s distribution network is one of the cornerstones of the corporation’s success. By utilizing advanced technology and an integrated team approach at our distributions centers nationwide, we’re able to consistently deliver one of the highest service levels in the industry to our retailers. This commitment to excellence carries through to each employee at our distribution centers. Ace is a place for you to have a long term career you can be truly proud of with competitive pay, promotional opportunities, and comprehensive benefits for you and your family. Ace Hardware Distribution Centers are where team players collaborate to support amazing retailers be the most helpful hardware stores on the planet. We have an opportunity for an Operations Manager at our distribution center in Fredericksburg, PA. As an Operations Manager, you will be a strategic partner as well as hands on to provide operational support to our team. The Operations Manager role is essential in executing Ace’s operational initiatives while fostering a collaborative team environment in a service-oriented culture. Why Join Ace? If you're energized by fast-paced environments, enjoy leading people, and thrive on solving complex operational challenges, this is an opportunity to make a visible impact every day. At Ace, you'll lead teams that keep our retailers stocked and successful, directly supporting the independent business owners who serve communities across the country. No two days are the same. You'll have the opportunity to drive results, develop people, improve processes, and influence the success of a high-volume distribution operation.

Requirements

Bachelor's degree in a related field or equivalent leadership experience
Strong business, operational, and people leadership skills
Excellent verbal and written communication abilities
Strong interpersonal and relationship-building skills
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
Flexibility to support non-traditional shifts and business needs

Nice To Haves

Enjoys working in a dynamic, fast-moving environment where priorities can shift quickly
Has strong business acumen and can connect daily operations to broader organizational goals
Builds trust and credibility through exceptional communication and relationship-building skills
Is confident making decisions, solving problems, and leading through change
Thrives on challenges and sees obstacles as opportunities to improve
Is passionate about developing people and building strong teams

Responsibilities

Lead and inspire teams while living Ace's values of Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork
Create an engaging, high-performance culture focused on safety, accountability, and results
Make real-time business decisions to meet operational goals, service expectations, and staffing demands
Build strong relationships across teams to influence outcomes and drive collaboration
Coach, develop, and support team members to achieve their full potential
Identify operational challenges, analyze root causes, and implement solutions that improve performance
Drive continuous improvement initiatives that enhance productivity, quality, and customer service
Ensure the safe, accurate, and efficient movement of products to Ace retailers

Benefits

Comprehensive medical, dental, vision, prescription, and life insurance benefits
Competitive 401(k) plan with company match and additional company contributions
Paid vacation
Tuition reimbursement
Merchandise discounts
Semi-Monthly Pay
Incentive opportunities
18 days of vacation immediately available (prorated in the first year) and up to 9 paid holidays depending on the month of hire
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
On-site classes, facilitator-led courses, and a generous tuition assistance program
Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Birth/Adoption bonding paid time off
Adoption cost reimbursement
Identity theft protection