Operations Manager, Autonomous Safety
About The Position
As Manager of Operational Safety, you will lead the team responsible for safety systems, incident response, and SOP governance for DoorDash's autonomous robot operations. You will set strategy, build and develop a team of safety specialists, and partner with engineering and product leadership to ensure safety is embedded into every phase of development. This is a senior leadership role at the intersection of operational rigor and autonomy. The role includes leading and growing safety specialists across remote and on-site functions; owning the design, governance, and continuous improvement of standard operating procedures; establishing safety metrics and KPIs; overseeing critical incident triage and resolution; and partnering cross-functionally to incorporate safety into product design, launches, and scale. You will also engage with regulators, partners, and customers on safety standards and compliance as needed. The position includes participation in an on-call rotation, with prompt response to events on nights and weekends. Compensation includes a localized U.S. base salary range of $136,000–$200,000, opportunities for equity grants, and a comprehensive benefits package.
Requirements
- At least 7 years of experience in operations, safety, or a related field.
- At least 2 years managing or leading teams, with a track record of developing talent and building high-performing functions.
- Proven experience designing and scaling safety or operational systems in a regulated or safety-critical environment.
- Executive presence and the ability to influence senior stakeholders and clearly present complex risk data.
- Strong analytical mindset and comfort with ambiguity and fast-changing priorities.
- Ability to participate in on-call rotation and respond promptly to events on nights and weekends.
Nice To Haves
- Autonomy or robotics experience.
- Deep familiarity with safety management systems (SMS), ISO 45001, or equivalent frameworks.
- A track record of designing, developing, and deploying comprehensive training programs and instructional materials.
- Experience with autonomous systems, robotics deployment, or fleet operations at scale.
- Proficiency in Google Workspace, Jira, and SQL.
Responsibilities
- Lead, hire, develop, and manage a team of operations safety specialists across remote and on-site functions.
- Set SOP strategy and own the design, governance, and continuous improvement of standard operating procedures; drive compliance across all Labs programs.
- Establish operational safety metrics and KPIs, and present trends, risks, and recommendations to senior leadership.
- Oversee critical incident triage and resolution, ensuring rigorous and timely root cause analysis and corrective action processes.
- Partner with engineering, product, legal, and field operations to build safety into product design, launches, and scale.
- Engage with regulators, partners, and customers on safety standards and compliance as needed.
- Participate in the on-call rotation and promptly respond to on-call events, including on nights and weekends.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Flexible paid time off/vacation for salaried roles
- 80 hours of paid sick time per year for salaried roles
- Vacation accrual for hourly roles
- Paid sick time accrual for hourly roles
- Equity grant opportunities
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Premium healthcare
- Wellness expense reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
