Maple & Ash New York - Operations Manager

Maple Hospitality Group•New York, NY

About The Position

The Operations Manager is a critical support position that helps ensure operational efficiency behind the scenes while contributing directly to a seamless guest experience on the restaurant floor. The role is divided approximately 60% between administrative and financial oversight and 40% floor operations and service support. The Operations Manager manages accounts payable and receivable, audits closing reports and paperwork, administers payroll, supports labor scheduling, maintains employee files and onboarding paperwork, and assists with inventory, vendor relationships, and spending tracking. On the floor, the role supports service, provides front-of-house coverage during high business levels, vacations, and staff shortages, assists with guest relations, and helps reinforce team morale, company culture, and operational standards. The position is with Maple Hospitality Group at its Maple & Ash New York opening. The group describes its culture through four principles: Generous, Excellence, Fun, and Fail Fast.

Requirements

At least 3 years of progressive restaurant hospitality experience, including administrative or back-office functions and active floor management.
Proven experience supporting P&L functions, including invoice processing, bank reconciliation, and detailed report auditing.
Proficiency with industry-standard POS systems, such as Toast, Aloha, or Micros.
Comprehensive experience with payroll and HR platforms, such as ADP or Workday.
A hands-on, adaptable, go-getter approach and the ability to shift quickly between administrative tasks and demanding service roles.
Strong organizational, written, and verbal communication skills.

Responsibilities

Manage and process accounts payable and receivable, including invoice processing, reconciliation, and vendor statement management.
Conduct daily and weekly audits of closing reports and paperwork to support financial accuracy and compliance.
Administer the full payroll process, including entering tips, commissions, and hours, and ensuring accurate, timely submission.
Collaborate with General Managers and Department Heads on labor scheduling forecasts based on business levels and operational budgets.
Maintain employee files, manage new-hire paperwork, and assist with benefit enrollment documentation.
Assist with office supply inventory, administrative vendor relationships, and tracking operational spending.
Work on the floor to support service, including host duties, running food, bussing tables, and assisting the management team.
Provide front-of-house operational coverage during high business levels, managerial vacations, and staff shortages.
Serve as a secondary point of contact for guest relations, handle minor complaints, and uphold white-glove hospitality standards.
Support pre-shift meetings, positive staff morale, company culture, and operational standards.