Operations Manager - Lincoln, NE

LAZ Parking Midwest•Lincoln, NE

20h•Onsite

About The Position

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED! LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts! We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today! The Spirit of the Position: The On-Street Operations Manager oversees the operations of a location(s), under the direction of the Operations Manager to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the On-Street Operations Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s).

Requirements

Bachelor's Degree or equivalent work experience.
1+ year in a Management role.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Ability to be flexible in schedule in order to meet operational needs. This may require occasionally working outside of regularly scheduled hours.

Nice To Haves

Parking management experience is preferred but not required.

Responsibilities

Lead, direct, and develop team of employees for on-street operations.
Manage, plan, schedule, train and direct the activities of on-site employees.
Identifying high potential employees to support the organization’s continued growth.
Responsible for assisting in payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.
Responsible for financial management of assigned locations ensuring adherence to budget and revenue enhancements.
Responsible for maintaining client relationships.
Daily/Weekly communication with General Manager to discuss current team performance, disciplinary actions that need to be taken, highlight/rave those who are succeeding, game plan for the upcoming week, look at data and trends to make decisions in the field
Pre-Shift meetings/communication with Enforcement Officers each day that are scheduled to work to make sure everyone is prepared and knows what their responsibilities are for the day
Game plan for the upcoming week, look at data and trends to make decisions in the field
Conduct interviews for the On-Street Enforcement Team
Work directly with our recruiter to make sure staffing levels are accurately communicated and holes are being filled.
Conduct New Hire Training for the On-Street Enforcement Team
Conduct Monthly All-Staff Re-Training’s to be in compliance with Audit Standards
Have a full understanding of Audit Requirements and lead within those guidelines.
Use Passport, BI, and LPR Data to track Enforcement Team Performance and make decisions based on findings.
Meet with our Appeals Coordinator once a week to review improperly written citations, appeals that were due to enforcement officer error, address with individuals as needed.
Perform a Monthly Inventory Check of all Enforcement Equipment and note any damaged or missing items to Director to investigate or replace.
Have a full understanding of our LPR Vehicles and how we utilize them.
Help lead various projects that the client may have us complete to better manage the operation or expand into new areas.
Work directly in the field with Enforcement Officers to ensure success of the team and be an example.
Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
Daily, Weekly, Monthly, and Annual financial and operational reports as required.
Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
Implement and complete other projects, programs, and initiatives that may arise from the operation.
Communicate with local police department and emergency management teams regarding operations when needed.
Organize and manage the oversight of event operations within LAZ Parking when needed.
Assist with the monitoring, review, and analysis of the market rate structures.
Implementation and completion of other projects, programs, and initiatives that may arise.
Additional related duties as assigned.
Must be able to work all Husker Football home games and any Memorial Stadium concerts/events