LN Venues, Operations Manager - Fillmore New Orleans

Live Nation Entertainment • New Orleans, LA

1d • Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company. This role is responsible for meeting or exceeding budgetary expectations, cost control on F&B including liquor, and managing labor costs through proper staffing and schedule management. The position also involves assisting with developing specials and events, completing required paperwork, and conducting monthly building inventories. Additionally, the role includes supervising hourly staff and supervisors, conducting annual evaluations, proposing compensation recommendations, holding departmental staff meetings, and maintaining an open door policy with staff. The Operations Manager will monitor staff progress, provide ongoing training, oversee participation in cross-training programs, maintain appropriate staffing levels, and ensure positive staff relations. This role also manages and aids in the execution of on-site training programs, supervises venue trainers, conducts Alcohol Awareness Certification classes, and reviews training guides. The Operations Manager will also conduct wrap-up meetings, 30-day reviews, and quarterly training seminars for in-house trainers. The role requires attending training seminars and venue operations meetings, completing weekly staff schedules, maintaining service and housekeeping standards, meeting health and safety requirements, and adhering to all policies and procedures. The Operations Manager is responsible for maintaining operational supplies, ensuring compliance with alcohol policies, keeping a guest feedback log, maintaining 86 logs, completing incident reports, staffing the coat check area, and coordinating labor based on business volume. The role also ensures adequate environmental standards, conducts pre- and post-shift meetings, provides for liquor pulls and accurate accounting, coordinates private/special events, and assists with other venue operations as needed.

Requirements

• Responsible Alcohol Awareness Training Certification or Equivalent
• 1-3 years high volume experience in fine dining/restaurant/or club operations
• 1-2 years supervisory or operational management experience.
• Microsoft Word, Excel and PowerPoint knowledge
• High School Diploma required

Nice To Haves

• College Degree in related field
• Responsible Alcohol Service certification
• T.I.P.S. Certified or equivalent

Responsibilities

• Meet or exceed budgetary expectations on all associated line items
• Cost control on F&B including Liquor
• Responsible for managing labor cost through proper staffing and schedule management
• Assist with developing monthly and quarterly specials, events, etc.
• Complete required paperwork in timely manner
• Assist with monthly building inventory
• Supervision of hourly staff and supervisors.
• Conduct annual evaluations and set goals for individuals and outline team action plans.
• Propose compensation recommendations to department director
• Hold departmental staff meetings to keep everyone informed of our problems/progress
• Maintain open door policy with staff
• Monitor progress of staff & management. Follow up/follow through to support to assist subordinates in reaching goals (continual coaching and guidance)
• Provide for ongoing training of staff as needed
• Oversee participation of staff in cross training/re-certification programs
• Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation per HOB standards, ensure complete and thorough training of all staff and management (department director sign off)
• Maintain positive staff relations (in all areas outlined in Manager evaluation form)
• Manages, coordinates and aids in execution/facilitation of all on-site training programs, seminars, operational rollouts and further learning & development needs (as per General Manager, AGM, HR Manager and Director of Training)
• Supervises all venue trainers, including all operations floor trainers and MIT trainers
• Conducts on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for that region
• Weekly/daily periodic review and check of new Team Member Training Certification Guides and MIT Certification Manuals
• Conducts all TC Wrap-up Meetings, 30 Day Blues Reviews and communicates follow-up information to appropriate levels of management
• Conducts Quarterly training seminars with in-house non-exempt trainers for development and motivation
• Attends at all training seminars, conferences and conference telephone calls as outlined by Director of Learning & Development
• Attends venue level operations meetings on weekly or regular basis as outlined by Director of Venue Operations and General Manager
• Completes schedules for hourly staff on weekly basis
• Maintain all Standards: Service Standards
• Housekeeping - conduct walk throughs
• Meet or exceed health and safety requirements
• Follow all policies and procedures as stated in Handbook and manuals
• Maintain operational supplies
• Full compliance in venue, city and state alcohol policies and procedures
• Ensure Smooth Operations of Department
• Keep guest feedback log
• Maintain 86 logs
• Completes incident reports
• Staffs coat check area
• Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume.
• Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)
• Perform daily pre-shift and post-shift meetings
• Provide for liquor pulls and ensure accurate accounting
• Coordinate and oversee private/special events per event specifications
• Assist with music hall, restaurant, retail, brunch and foundation room operations as needed
• Other duties as assigned

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets
• Generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match
• Stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off
• Crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED