LN Venues, Operations Manager - Fillmore Philadelphia

Live Nation Worldwide•Philadelphia, PA

2d•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company. We are seeking a motivated and experienced individual to take on the Operations Manager role at the Fillmore Philadelphia. This position exercises overall responsibility for facility operations and physical plant. This is an exempt role reporting to the General Manager of the venue.

Requirements

Proven leader with strong management and communications skills
Extensive knowledge of venue operations and facility management
Minimum two years’ experience as House/Operations Manager or a comparable role
Experience dealing with police and public officials
Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
Computer skills, Microsoft Word, Excel and Outlook
Excellent oral and written communication skills

Nice To Haves

Experience using Workday or time keeping systems is a plus

Responsibilities

Managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down
Ensuring that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
Recruiting, hiring, training and supervising part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker
Developing and overseeing overhead expense budgets for repairs and maintenance and venue supply expenses
Working with General Manager, to assist in the preparation of annual operations budget
Maintaining and monitoring records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
Ensuring optimum operating condition of all facility equipment, such as traffic control and crowd control devices
Investigating and resolving guest related complaints
Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained
Creating and implementing effective recruiting programs for seasonal event staff
Managing event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
Managing any and all training programs and ongoing development of event staff
Committing to providing a safe and enjoyable facility for guests and employees
Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments
Coordinating and managing approved subcontractors and third-party vendors to ensure safe, efficient and successful events
Effectively managing and approving all payroll for in-house departments
Responsible for all required governmental reports and files
Overseeing and ensuring the execution of all operating department compliance policies and procedures