LN Venues, Operations Manager - North Island Credit Union Amphitheatre

Live Nation Entertainment•Chula Vista, CA

1d•$69,000 - $87,000•Onsite

About The Position

Live Nation Entertainment is seeking a motivated and experienced Operations Manager to join the Venue Management team. This exempt role reports to the General Manager and is responsible for managing all aspects of facility operations and maintenance. The role involves partnering with the leadership team, overseeing front of house operations, preventive maintenance, third-party contracting, governmental relationships, staffing, venue set-up and tear-down, and day-of-show operations.

Requirements

Proven leader with strong management and communications skills.
Extensive knowledge of venue operations and facility management.
Minimum of two years' experience as a House/Operations Manager or in a comparable role.
Experience dealing with police and public officials.
Ability to represent the company and facility in all political and community matters and act as a liaison with local municipalities.
Demonstrated experience managing multiple departments with a large number of staff, ideally including Security, Ticket Takers, and Ushers.
Computer skills, including Microsoft Word, Excel, and Outlook.
Excellent oral and written communication skills.
Ability to wear an earpiece for radio communication.

Nice To Haves

Experience using Workday or timekeeping systems.

Responsibilities

Ensure all outstanding tasks are handled personally or through delegation.
Recruit, hire, train, and supervise part-time staff/supervisors in departments such as Security, Maintenance, Cleaning, and Usher/Ticket Taker.
Develop and oversee overhead expense budgets for repairs, maintenance, and venue supply expenses.
Assist in the preparation of the annual operations budget.
Maintain and monitor records of all incident reports and investigate/manage all pending cases, including interviewing staff or witnesses and attending arbitration hearings.
Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices.
Investigate and resolve guest-related complaints.
Implement and execute all Live Nation policies, procedures, and programs, ensuring company standards are maintained.
Create and implement effective recruiting programs for seasonal event staff.
Manage event staff new hire onboarding and training for in-sourced positions, and ensure proper onboarding for all.
Manage all training programs and ongoing development of event staff.
Commit to providing a safe and enjoyable facility for guests and employees.
Develop and maintain relationships with municipalities, including police, fire, rescue, traffic, and other departments.
Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient, and successful events.
Effectively manage and approve all payroll for in-house departments.
Responsible for all required governmental reports and files.
Oversee and ensure the execution of all operating department compliance policies and procedures.
Be present onsite for day-of-show and non-show operations.
Perform other duties as assigned.