LN Venues, Operations Manager - Fillmore Philadelphia

Live Nation Entertainment • Philadelphia, PA

1d • Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This position exercises overall responsibility for facility operations and physical plant. This is an exempt role reporting to the General Manager of the venue.

Requirements

• Proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management is required
• Minimum two years’ experience as House/Operations Manager or a comparable role
• Experience dealing with police and public officials
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
• Computer skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential

Nice To Haves

• Experience using Workday or time keeping systems is a plus

Responsibilities

• Managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down
• Ensuring that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
• Recruiting, hiring, training and supervising part-time staff/supervisors of multiple departments including but not limited to: Security, Maintenance, Cleaning and Usher/Ticket Taker
• Developing and overseeing overhead expense budgets for repairs and maintenance and venue supply expenses
• Working with General Manager, to assist in the preparation of annual operations budget
• Maintaining and monitoring records of all incident reports and investigates/manages all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
• Ensuring optimum operating condition of all facility equipment, such as traffic control and crowd control devices
• Investigating and resolving guest related complaints
• Implementation and execution of all Live Nation policies, procedures and programs and ensuring that company standards are maintained
• Creating and implementing effective recruiting programs for seasonal event staff
• Managing event staff new hire onboarding and training for in-sourced positions as well as ensuring proper onboarding
• Managing any and all training programs and ongoing development of event staff
• Committing to providing a safe and enjoyable facility for guests and employees
• Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments
• Coordinating and managing approved subcontractors and third-party vendors to ensure safe, efficient and successful events
• Effectively managing and approving all payroll for in-house departments
• Responsible for all required governmental reports and files
• Overseeing and ensuring the execution of all operating department compliance policies and procedures

Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• Free concert tickets
• Generous paid time off including paid holidays, sick time, and personal days
• 401(k) program with company match
• Stock reimbursement program
• New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• Volunteer time off
• Crowdfunding match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed