LN Venues, Manager - CRM & Sales Operations | Premium
About The Position
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
Requirements
- Salesforce Certified Platform Administrator credential
- 2-3 years of hands-on Salesforce (or like platform) experience and CRM concepts
- Clear, effective interpersonal communication skills
- Strong knowledge of Salesforce user management, security, and automation
- Experience supporting Salesforce integrations, AI-driven sales tools, and data operations
- Working knowledge of Salesforce reporting, dashboards, and subscriptions
- Strong documentation skills for training materials and system configurations
- Detail-oriented, process-driven approach to Salesforce support and data integrity
Responsibilities
- Support user and license administration, including creating and deactivating users, assigning permission sets, and assisting with access to integrated systems.
- Assist with security and compliance tasks, such as monitoring login history, updating permission sets, and validating field-level access.
- Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement.
- Maintain and update internal Salesforce training materials, ensuring documentation reflects current processes, features, and best practices.
- Maintain and update technical documentation, such as process guides, field definitions, and configuration notes.
- Assist with reports and dashboards, including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs.
- Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed.
- Perform routine data operations, including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org.
Benefits
- Medical, vision, dental and mental health benefits for you and your family
- Access to a health care concierge
- Flexible or Health Savings Accounts (FSA or HSA)
- Free concert tickets
- Generous paid time off including paid holidays, sick time, and personal days
- 401(k) program with company match
- Stock reimbursement program
- New parent programs including caregiver leave
- Fertility, adoption, foster, or surrogacy support
- Career and skill development programs with School of Live
- Tuition reimbursement
- Student loan repayment
- Volunteer time off
- Crowdfunding match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
