Operations Manager (Full-Time)

The Buckle, Inc.•Murfreesboro, TN

4d•Onsite

About The Position

The Operations Manager is responsible for supporting Buckle’s mission to create the most enjoyable shopping experience possible for Guests and overseeing operational tasks assigned by store management. Depending on business needs and store volume, the role may also perform Freight Coordinator and Visual Merchandiser duties. This position has no supervisory responsibilities. The role covers store operations, inventory and freight processing, hiring and onboarding activities, Guest service, visual merchandising, and leadership. The Operations Manager works in a retail store setting and may need to travel to cover other stores within the District based on business needs.

Requirements

High school diploma or GED; or one to three months of related retail experience and/or training; or an equivalent combination of education and experience.
Must be 18 years of age or older due to the nature of the job.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas.
Ability to travel to and cover other stores within the District based on business needs.
Ability to regularly stand, walk, use hands to finger, handle, or feel, reach, climb or balance, jump, stoop, kneel, crouch or crawl, and talk or hear; occasional sitting is required.
Physical ability to lift and maneuver 50 pounds throughout the store and backroom.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Complete daily Operations Manager disciplines and oversee operational tasks assigned by store management.
Work a flexible schedule that may include mornings, evenings, weekends, and the day of or day after Thanksgiving and Christmas, depending on store and business needs.
Manage promotions by educating Teammates and ensuring signage is displayed appropriately; complete pulls and markdowns; and monitor layaway procedures.
Answer internal and external store phone lines and resolve questions and requests efficiently and courteously.
Monitor the reservation application, including Guest follow-up, team education, and product reservations.
Lead selection and onboarding activities, including checking hiring dashboards daily, arranging interviews, and onboarding new Teammates.
Complete inventory reviews, including year-end inventory; maintain knowledge of POS software; and report discrepancies through the Inventory Manager.
Apply exchange, return, payment, and Loss Prevention procedures; monitor security risks and theft; and understand how to prevent or handle incidents.
Receive freight boxes and store transfers through the register, maintain shipment paperwork, verify invoices and packing or transfer slips, and ensure transfers are processed and match items shipped.
Prepare shipping labels, sort packages by transit time, and pack items appropriately for shipment to Guests or stores; ship alterations, layaways, or special orders upon request.
Send recalls and Return to Vendors (RTVs) weekly and complete special orders and related Guest calls.
Keep supplies stocked and organized; organize fixtures and shelving; maintain a neat, clean, and organized work area; and handle store maintenance issues such as plumbing and electrical concerns.
Communicate policy violations promptly and confidentially to the Store Manager, District Manager, and/or Human Resources, and provide the Store Manager with feedback about merchandise handling concerns.
Apply Buckle’s Code of Ethics, policies, procedures, and handbooks.
Create and develop a weekly visual merchandising strategy; use the Weekly Checklist, photo library, and other visual tools; track results and product rotation using Performance Tracker; and maintain visual standards using the SPG, Planner, and Zone Maintenance Action Plan.
Stay current on visual standards and videos, and complete store window work with urgency while recognizing its impact on business.
Give and receive feedback, promote personal and store growth, maintain professional relationships with Teammates, overcome objections, and solve problems.
Self-educate using company tools and share information with others; handle schedule changes professionally; and travel to cover other District stores as needed.
Provide a high level of customer service, contribute to positive team spirit, and complete special projects and other assigned duties.