Operations Manager, Stores

Sephora•Toronto, ON

2d•Onsite

About The Position

As the next Store Operations Manager at Sephora, you will lead the operational efficiency of your specific Sephora store location, making it a well-oiled machine! You will support a team of Operations Leads and Consultants and support their development and career journey within the operations track. Your team will ensure the efficiency of the store and support areas such as compliance with company standards, visual merchandising, inventory, and supply management. The Operations Manager reports directly to our Store Operations & Talent Assistant Store Director and works in tandem with our Client Experience and Beauty Services Managers.

Requirements

A minimum of 2-4 years of management experience in an operations-based role or equivalent internal experience.
Metrics-driven and have a proven track record of motivating and coaching a team to achieve company expectations and goals.
Ability to maintain composure and possess strong managerial courage to have those tough conversations when needed.
Proven ability to create high-performing teams and can easily identify in-store talent and develop them throughout their career journey.
Excellent verbal/written communication skills and the ability to influence business partners at all levels clearly and concisely.
Experience in Windows, Word, and Excel.

Nice To Haves

Relevant experience and a passion for what we do.

Responsibilities

Lead the operations of the store. Ensure execution of all operations-focused processes for the store and that all are completed per company standards.
Manage the inventory of the store. This includes shipping, receiving, and returning merchandise, cycle counting, and ensuring all processes are completed within company guidelines and timeframes.
Manage the merchandising concepts and on-stage visuals within company standards. Manage all in-house and/or third-party cleaning crews ensuring that they are adhering to agreed-upon standards by providing feedback, coaching, and escalation as necessary.
Manage the process of maintaining an appropriate budget and quantity of supplies, testers, and samples for the store.
Participate in the management of all performance management situations for the operations team. Ensure timely feedback for improvement is delivered and followed up on as necessary.
Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible.
Be seen as the expert by demonstrating a strong understanding of the store's sales performance and staffing and payroll as well as all other controllable expenses within the store.