Services Manager, Stores

sephora.com•Ajax, ON

9h•Onsite

About The Position

As our next Beauty Services Manager at Sephora, you will lead the Beauty, Skincare, and Fragrance Studio at your store location. You’ll drive the strategy and execution of 1:1 paid client services, including makeup applications and skincare treatments. In partnership with brand collaborators, you will also oversee the planning and delivery of in-store classes and events. A key focus of this role is coaching and developing the Paid-Service Beauty Advisor team to ensure they deliver personalized, high-quality experiences for every client. This role reports to the Store Director and leads a team of Beauty Services Leads, Coordinators, and Advisors.

Requirements

Minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
Proven track record of coaching a team to company expectations and have a passion for training, development, and education.
Entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.
Excellent time management skills that extend to your team and their efficiency.

Nice To Haves

Passion or background in make-up artistry or skincare services.

Responsibilities

Manage the daily operations at the Beauty, Skincare, and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio is adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services while ensuring the client check-in process is efficient. While ensuring the management of testers and supplies.
Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
Manage the development and certification process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on stage.