Stage Experience and Services Manager, Stores

sephora.com • Surrey, BC

9d • Onsite

About The Position

As the Client Experience & Beauty Services Manager at Sephora, you will directly influence the client experience and overall store performance. This dual-focused role leads both the sales floor—our “Stage”—and its team of Leads and Beauty Advisors, as well as the Beauty, Skincare, and Fragrance Studio, including the Paid Services Beauty Advisor (PSBA) team who deliver personalized 1:1 services. With a strong emphasis on coaching and development, you will inspire and guide your teams to deliver exceptional client service and exceed company goals. Additionally, you will drive client engagement by innovating and executing in-store events and classes. This role reports to the Store Director and collaborates closely with the Store Operations and Talent Manager.

Requirements

• You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
• You have a proven track record of coaching a team to company expectations and have a passion for training, development, and education.
• You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.
• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.
• You have excellent time management skills that extend to your team and their efficiency.

Nice To Haves

• a passion or background in make-up artistry or skincare services.

Responsibilities

• Conduct Beauty Advisor training for new hires and existing team members.
• Facilitate "Welcome to Sephora" and "Sephora 101" sessions as needed.
• Oversee the development and certification processes, while fostering opportunities to enhance artistry skills.
• Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
• Managed the Services online reservation system, including publishing Beauty Advisors' availability and class schedules.
• Ensured adequate staffing to maintain a smooth client flow and efficient check-in process.
• Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards.
• Maintain a clean, organized sales floor and manage tester and supply levels.
• Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
• Ensure all beauty advisors are properly engaging with all store brands visiting the store.
• Ensure all brand representatives effectively train and coach cast on their products.
• Provide feedback on brand training effectiveness when possible.

Benefits

• Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.
• Enjoy the product discounts, gratis & exclusive brand events.
• This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• We invest in training and support internal mobility across Canada, helping you reach your career goals.
• Sephora employees also benefit from LVMH programs and job opportunities.
• In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees