Talent and Business Operations Manager, Stores

Sephora•Toronto, ON

5d•Onsite

About The Position

As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, you’ll oversee staffing and zoning, training and onboarding of Beauty Advisors, store scheduling, and the consistent execution of Sephora’s operational standards. Reporting directly to the Store Director and collaborating closely with the Client Experience and Beauty Services Managers, you will also manage a team that typically includes Department Leads and Beauty Advisors.

Requirements

2-4 years of management experience in the beauty, retail, or customer service industry, or equivalent internal experience.
Previous experience recruiting, staffing, and hiring across all store positions, including leadership.
Proven ability to create high-performing teams and identify and develop in-store talent.
Ability to maintain composure and possess strong managerial courage to have difficult conversations.
Excellent verbal/written communication skills and the ability to influence business partners at all levels.
Experience in Windows, Word, and Excel.

Responsibilities

Conduct final interviews for all key positions and utilize the online applicant tracking system to source, select, and hire candidates.
Manage all training-related functions within the store and develop and execute the store's on-going training strategy in conjunction with the Store Director and Education partners.
Oversee weekly schedule creation, approve time-off requests, and manage the store’s payroll process, ensuring accuracy and timeliness.
Write and deliver annual performance reviews for direct reports and oversee the performance management process for the entire store, ensuring timely feedback and follow-up.
Oversee all store operations, ensuring processes are executed to company standards, and manage inventory including shipping, receiving, returns, tester and supply control, and cycle counts.
Demonstrate a strong understanding of the store's sales performance, staffing, payroll, and all other controllable expenses within the store.