Talent and Business Operations Manager, Stores

Sephora•Ottawa, ON

2d•Onsite

About The Position

As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, you’ll oversee staffing and zoning, training and onboarding of Beauty Advisors, store scheduling, and the consistent execution of Sephora’s operational standards. Reporting directly to the Store Director and collaborating closely with the Client Experience and Beauty Services Managers, you will also manage a team that typically includes Department Leads and Beauty Advisors.

Requirements

2-4 years of management in the beauty, retail, or customer service industry or equivalent internal experience.
Previous experience recruiting, staffing, and hiring across all store positions, including leadership.
Proven ability to create high-performing teams and identify in-store talent for development.
Ability to maintain composure and possess strong managerial courage for difficult conversations.
Excellent verbal/written communication skills and ability to influence business partners.
Experience in Windows, Word, and Excel.

Responsibilities

Conduct final interviews for all key positions and utilize the online applicant tracking system to source, select, and hire candidates.
Manage all training-related functions within the store and develop and execute the store's on-going training strategy in conjunction with the Store Director and Education partners.
Oversee weekly schedule creation, approve time-off requests, and manage the store’s payroll process to ensure accuracy and timeliness.
Write and deliver annual performance reviews for direct reports and oversee the process for the entire store, participating in the management of all performance management situations.
Oversee all store operations, ensuring processes are executed to company standards, and manage inventory including shipping, receiving, returns, tester and supply control, and cycle counts.
Demonstrate a strong understanding of the store's sales performance, staffing, payroll, and all other controllable expenses within the store.