Operations Manager / People Leader
About The Position
The Operations Manager / People Leader leads a branch location after completing an initial 90 days of training. The role focuses on growing the business, achieving financial goals, delivering high-quality customer service, and building a high-performing team. The position is described as a potential stepping stone to regional leadership. The manager is expected to travel for branch office visits 25% of the time and be willing to relocate within the division geography for higher roles. The role oversees branch operations, revenue growth, sales initiatives, profit and loss performance, expense control, regulatory compliance, and company vehicle policy compliance. The manager recruits, hires, mentors, evaluates, coaches, and develops employees, while collaborating with senior leadership and Human Resources on hiring, promotions, succession planning, performance improvement, and termination decisions. The position also calls for maintaining technical knowledge of pest and termite services, sales, and operational management. Compensation is $75,000 to $90,000 per year, with opportunities for additional earnings. Orkin offers a company vehicle, benefits, training, and other employee programs. Physical work may involve ladders, lifting and carrying, access to confined or elevated spaces, and working in all types of weather.
Requirements
- Bachelor’s degree or equivalent work experience.
- Documented success driving revenue for a Home Services company.
- Ability to obtain the appropriate pesticide license within the first 90 days of employment; the license is company paid.
- Ability to work independently in the field and manage route-based assignments.
- 5–7 years of multi-operational or sales management experience with a results-driven company.
- 5–7 years of P&L responsibility experience and an acute understanding of expense control strategies.
- 5–7 years of customer relations experience.
- 5–7 years of P&L management and business process experience.
- 5–7 years of operations or sales management experience with a results-driven company.
- 5–7 years of experience demonstrating the ability to achieve profitable growth.
- 5–7 years of mentoring, coaching, motivating, and training experience.
- Ability to travel in the field for branch office visits 25% of the time.
- Safely use a ladder within the manufacturer’s weight capacity; lift and carry up to 50 lbs.; access crawl spaces, attics, confined spaces, and rooftops; and work in all types of weather conditions.
Nice To Haves
- 2–5 years of experience in a service industry or recurring revenue business.
- 2–5 years of sales experience and/or sales management experience.
Responsibilities
- Assume leadership of a branch location after completing an initial 90 days of training.
- Travel in the field for branch office visits 25% of the time.
- Inspire the team to deliver high-quality service, accept constructive feedback, and continually improve.
- Drive revenue generation and growth through daily activity check-ins and accountability for results.
- Manage the branch’s P&L and invest strategically in growth while balancing expense margins.
- Ensure compliance with local, state, and federal laws and regulations.
- Ensure accountability for and compliance with company vehicle policies and procedures.
- Recruit, hire, mentor, evaluate, and coach employees.
- Drive sales initiatives and results.
- Identify best practices, cost savings, and customer service improvements.
- Collaborate with Senior Leadership and Human Resources on hiring, promotions, succession planning, performance improvement, and termination decisions.
- Promote positive employee relations, high morale, and adherence to company operating standards.
- Maintain technical industry knowledge and expertise in pest, termite, sales, and operational management.
Benefits
- Company vehicle
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance
- 401(k) plan with company match
- Employee stock purchase plan
- Paid Time Off
- Paid Holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- Comprehensive training programs
- Opportunities for additional earnings
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What This Job Offers
Job Type
Full-time
Career Level
Manager
