Operations Manager / People Leader

Orkin LLC•Freehold Township, NJ

18d

About The Position

As an Operations Manager / People Leader with Orkin, you will lead a branch team delivering service to residential and commercial customers. After an initial 90 days of training, you will assume leadership of a branch location. The role focuses on growing the business, meeting financial goals, developing employees, and maintaining a high-performing, service-oriented culture. It is described as a stepping stone to regional leadership opportunities. The position includes field travel for branch office visits 25% of the time and requires the ability to work independently in the field and manage route-based assignments. Candidates must be able to relocate within the division geography for higher roles. The role requires maintaining technical knowledge of pest and termite services, sales, and operations management, along with compliance with applicable laws and company policies. Compensation is $75,000 to $85,000 per year, with opportunities for additional earnings. Orkin provides a company vehicle, training, and a comprehensive benefits package.

Requirements

Bachelor’s degree or equivalent work experience.
Documented success driving revenue for a Home Services company.
Ability to obtain the appropriate pesticide license within the first 90 days of employment; the company pays for it.
Ability to work independently in the field and manage route-based assignments.
5–7 years of multi-operational or sales management experience with a results-driven company.
5–7 years of P&L responsibility experience and a strong understanding of expense control strategies.
5–7 years of demonstrated customer relations experience.
5–7 years of experience with P&L management and business processes.
5–7 years of operations or sales management experience with a results-driven company.
5–7 years of proven ability to achieve profitable growth.
5–7 years of mentoring, coaching, motivating, and training experience.
Ability to safely use a ladder within the manufacturer's weight capacity.
Ability to lift and carry up to 50 lbs.
Ability to safely access crawl spaces, attics, confined spaces, rooftops, and similar areas.
Ability to work in all types of weather conditions.

Nice To Haves

2–5 years of experience in a service industry or recurring revenue business.
2–5 years of sales experience and/or sales management experience.

Responsibilities

Assume leadership of a branch location after completing an initial 90 days of training.
Travel in the field for branch office visits 25% of the time.
Inspire the team to deliver high-quality service, accept constructive feedback, and continually improve.
Drive revenue generation and growth through daily activity check-ins and accountability for results.
Manage branch operations, including a Profit and Loss statement and strategic growth investments while balancing expense margins.
Ensure compliance with local, state, and federal laws and regulations.
Ensure accountability for and compliance with company vehicle policies and procedures.
Recruit, hire, mentor, evaluate, and coach employees.
Drive sales initiatives and results.
Identify best practices, cost savings, and customer service improvements.
Collaborate with Senior Leadership and Human Resources on hiring, promotions, succession planning, performance improvement, and termination decisions.
Promote positive employee relations, foster high morale, and uphold company operating standards.
Maintain technical industry knowledge and expertise in pest, termite, sales, and operations management.